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Customer Service - Customer Service Consultant

Posted 22 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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At HSBC we pride ourselves on providing our customers with world class service, ensuring they are at the heart of all we do.

We are looking for people who are passionate about delivering excellent customer service, ambitious and have a helpful personality. Face to face customer service experience is helpful, but not essential, what we are really interested in is a genuine passion for going above and beyond for our customers.

We have a number of customer service opportunies across our branches and would love to speak to you about these roles and discover the one that is right for you.

This is a part time branch based role, offering the flexibility to really make a difference in the hours that suit you. <Add details around hours where available>

Within our customer service roles you will;

  • Deliver an exceptional customer experience through identifying and fulfilling all customer needs at first point of contact.
  • Work collaboratively with colleagues to ensure every need of the customer can be met within the wider branch team.
  • Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.

What do I need to be successful?

  • You will pride yourself on continuously delivering a superior customer experience; consistently delivering a personalised, friendly & efficient service
  • Demonstrate strong communication skills which will enable you to engage in effective conversations with customers & to build strong professional rapport.

In addition to a competitive salary, you’ll have access to a competitive benefits package, including:

  • A discretionary annual bonus
  • BUPA healthcare for you and your family worth up to £775
  • A market-leading employer pension contribution of up to 17% *
  • Life assurance (4x base salary)
  • 25 days’ holiday, plus 8 public and bank holidays – with the option to purchase up to an additional 5 days
  • My Choice – our flexible benefits scheme

We are currently recruiting in the following locations;

Maidstone, Chatham, Westwood Cross, Ashford & Folkestone

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

*Pension core contribution of 10% on first £20,100 of pensionable salary and 9% on any remaining salary over £20,100 plus 7% matching contributions

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

HSBC is one of the world’s largest banking and financial services organisations. We serve around 38 million customers through four global businesses:
• Commercial Banking
• Retail Banking and Wealth Management
• Global Banking and Markets
• Global Private Banking
Our network covers 66 countries and territories in Europe, Asia, the Middle East and North Africa, North America and Latin America.
With around 3,800 offices worldwide, we aim…


HSBC is one of the world’s largest banking and financial services organisations. We serve around 38 million customers through four global businesses:

• Commercial Banking
• Retail Banking and Wealth Management
• Global Banking and Markets
• Global Private Banking

Our network covers 66 countries and territories in Europe, Asia, the Middle East and North Africa, North America and Latin America.

With around 3,800 offices worldwide, we aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

Finance & Banking
London
10,001 employees