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Reservations and Sales Agent

Posted 22 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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We are looking for a Reservations & Sales Agent to join the Reservations team at Belmond Le Manoir aux Quat’Saisons in Great Milton, Oxfordshire. The role is responsible for taking reservations for rooms, restaurant, Raymond Blanc Cookery School and the Raymond Blanc Gardening School. The role also involves answering enquiries, sales and talking with our guests about the services that we offer at Belmond Le Manoir. You will be expected to organise special requests and communicate with all departments within the hotel to ensure that our guests receive the highest standard of service.

Our people have a unique passion for delivering excellence to the highest standard. We look for people who aspire to learn new skills, are loyal, committed and wish to grow and develop within an inspiring culture. This is an excellent opportunity to work with a driven and passionate team focused on providing a quality experience.

The ideal candidate will:

  • Have previous experience in a reservations department or guest focused role

  • Possess a courteous and professional telephone manner

  • Have good organisational and computer skills

  • Demonstrate a passion for attention to detail and excellence

  • Be someone who wants to learn and develop

Learning and Development

All employees receive a full training programme when they start including cross training in other departments and the opportunity to grow within the team.

Requirements

The ideal candidate will:

  • Have previous experience in a reservations department or guest focused role

  • Possess a courteous and professional telephone manner

  • Have good organisational and computer skills

  • Demonstrate a passion for attention to detail and excellence

  • Be someone who wants to learn and develop

Benefits

The benefits of working at Belmond Le Manoir aux Quat'Saisons include:

  • 28 holiday days including bank holidays, additional holiday days depending on length of service and a day off on your birthday

  • A variety of staff discounts available at Belmond and Relais & Chateaux

  • Staff discounts at Belmond Le Manoir and friends and family rates

  • A guest experience after one year of service and every year thereafter

  • Loyalty and recognition awards and special occasion gifts

  • Excellent staff incentive programmes

  • Meals provided on duty

  • Auto enrolled into company pension scheme

  • Eligibility to join the childcare voucher scheme

  • Staff parties and social events

Our collection of 46 iconic hotels, trains and river cruises in 24 countries brings together some of the world's most sensational journeys and destinations.
You'll find us in the Americas, Europe, Africa and Asia. Stay in timeless hotels in Venice, Rio and St. Petersburg, or embrace the spirit of adventure at Machu Picchu or Angkor Wat. Glide along the rails through the Swiss Alps, soar across the Andes, or explore the mystifying rivers of Myanmar.

Leisure, Travel & Tourism
London
10,000 employees