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Operations Coordinator

Posted 22 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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Position Summary

The Parts Depot team is responsible for the European Supply Chain of Samsung spare parts. The aim of the team is to create an optimal alignment of demand and supply of spare parts in order for Samsung Sales and Service to be able to provide sufficient service to all customers in Europe. Customers of the Parts Depot team are the Samsung sales organizations in Europe, the products are shipped to certified Repair centers. Parts are purchased from Samsung Factories.

For our European Customer Care Center located in Breda we are currently looking for a fulltime Operations Coordinator

Role and Responsibilities

  • Create purchase orders based on analysis of historic data, system forecast, safety stock and lead times
  • Escalate issues with regards to purchase order creation and/or vendor management to team leader
  • Maintain contact with vendors and logistics department with regards to ETA of purchase orders, receipt of goods in warehouse, stock accuracy and correct data management
  • Cancel or reschedule purchase orders if vendor has no stock and adjust shipping method based on parts urgency
  • Check system interface with vendor and post GR messages
  • Answer first line questions from sales subsidiaries / product group management and escalate complex questions/issues to team leader
  • Visit sales subsidiaries and authorized service centers in order to build/maintain relationships
  • Execute daily analysis of backorder situation per subsidiary and product group
  • Receive and validate claims and release credit notes
  • Analyze claims in order to observe trends

Skills and Qualifications

Our ideal candidate would suit the following profile:

  • Bachelor or Master degree in Logistics/Supply Chain management
  • 1 - 3 years working experience
  • Proficient in English
  • Skilled in MS Office and ERP system

Furthermore, you have a high level of analytical skills and experience with statistical calculations. You like system and process tasks. Your attitude can be described as flexible and hands-on, which is required in the dynamic, challenging and high performance work environment Samsung offers. We are looking for a team player who is result- and solution oriented and able to work independently. You have excellent communication skills and cultural understanding. This is a temporary outsourced position which will be filled via our provider Exterus.

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere.
Samsung is an amazing place to work with great people, an outstanding environment, extensive support for employees, and the opportunity to be a part of innovation that makes a real difference in the lives of millions of people worldwide.

IT
Yateley
1,000 employees