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Customer Experience Manager

Posted 25 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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It’s an exciting time to be at British Airways. We’re celebrating our centenary year throughout 2019 – and making an unprecedented investment in new aircraft and every aspect of the customer experience.

If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

Do you like working in a fast-paced environment, where two days are never the same? If so, are you ready to join the Airport Directorate?

The Airport Directorate is going through a transformation programme to ensure our airports offer our customers a world class experience, developing our teams to become more agile and adaptable, working better with our third party suppliers as well as getting ready for future enhancements, whether that be technology or expansion!

Now is a very exciting time to be joining the team, and we want to hear from you!

We are looking for a Customer Experience manager that is able to hold the responsibility of delivering exceptional customer service consistently. You will manage the customer proposition in the terminal and be the accountable manager for all aspects of the customer journey covering Airports globally.

We’ll give you empowerment to make a wide range of operational and commercial decisions on behalf of customers and the company and to lead disruption management within the terminal if this was to occur. You will also have responsibility to engage and inspire our customer service colleagues, a team who are accountable for the customer's experience from beginning to the end of their journey, whilst ensuring the safety and security of our customer operation.

British Airways is the UK's largest international scheduled airline, flying to nearly 600 destinations around the world. Whether customers are in the air or on the ground, we take pride in providing a full service experience.

Leisure, Travel & Tourism
Uxbridge
10,000 employees