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Customer Supply Chain

Posted 23 Mar 2024
Work experience
3 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Do you enjoy making our customers happy by delivering materials in-time for customer events, or solving the most urgent escalations? Are you keen on getting things in control by focusing on process improvements and structural solutions within your planning activities?

If this is the case – please reach out so that we can meet and further discuss the opportunities we have.

Job Mission

Within our international department of ~400 ambitious people we have two focus areas; one focuses on planning an upgrade or install event; the other focusses on managing our after sales service level contracts.

Job Description

Within Customer Supply Chain Management we are searching for professionals who are able to plan and prepare a complex "event" at our customer’s facilities. In the preparation phase of these events you ensure parts and tools are available on time at the right location. To achieve this, you need to plan and prioritize customer requirements, report to your stakeholders and drive escalations when needed.

You will be the linking pin between all in- and external stakeholders

We have several positions to offer from starters level till senior management.

Education

Master’s degree is required preferably in supply chain management or industrial engineering

Experience

  • Depending on the level you are interested in.
  • For junior: additional and relevant activities beside your study are preferred.
  • For medior and senior: 2-5 years relevant experience in a large international company (industry or consultancy), ideally Supply Chain, Engineering, Operations or Procurement background
  • Knowledge of business complexity, supply chain and/or relevant industry
  • A tactical, analytical thinker with strong interpersonal and communication skills, decision making and project management skills
  • Drive for results, act under high pressure and stakeholder management
  • Cultural awareness and SAP knowledge is a prerequisite

Personal skills

  • Result oriented, convincing, pro-active and “can do” mentality
  • Proven talent who can grow into the next step and is able to organize and prioritize workload
  • Excellent professional communication in English and Dutch

Context of the position

The Customer Supply Chain Management (CSCM) team is responsible for meeting service level agreements (SLAs) with customers. System downtime costs customers up to a million USD per day so SLAs are extremely tight, with downtime waiting for parts and tools limited to as little as 20 minutes per system per week. CSCM manages such challenges in a global network with thousands of unique spare parts and delivers true customer satisfaction through differentiated and affordable supply chain services. ASML’s aggressive time-to-market strategy and increasing system functionality means machines are often upgraded at the customer during their lifetime. CSCM’s highly educated workforce drives planning and execution of the supply chain aspects of commercial upgrades, field change orders, machine shipments and transfers.

BE PART OF PROGRESS
We make machines that make chips; the hearts of the devices that keep us informed, entertained and safe. Our key technology is the lithography system, which brings together high-tech hardware and advanced software to control the chip manufacturing process. All of the world’s top chipmakers like Samsung, Intel and TSMC use our technology, enabling the waves of innovation that help tackle the world’s toughest challenges.

Engineering
Veldhoven
20,000 employees

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