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Do you enjoy making our customers happy by delivering materials in-time for customer events, or solving the most urgent escalations? Are you keen on getting things in control by focusing on process improvements and structural solutions within your planning activities?
If this is the case – please reach out so that we can meet and further discuss the opportunities we have.
Job Mission
Within our international department of ~400 ambitious people we have two focus areas; one focuses on planning an upgrade or install event; the other focusses on managing our after sales service level contracts.
Job Description
Within Customer Supply Chain Management we are searching for professionals who are able to plan and prepare a complex "event" at our customer’s facilities. In the preparation phase of these events you ensure parts and tools are available on time at the right location. To achieve this, you need to plan and prioritize customer requirements, report to your stakeholders and drive escalations when needed.
You will be the linking pin between all in- and external stakeholders
We have several positions to offer from starters level till senior management.
Education
Master’s degree is required preferably in supply chain management or industrial engineering
Experience
Personal skills
Context of the position
The Customer Supply Chain Management (CSCM) team is responsible for meeting service level agreements (SLAs) with customers. System downtime costs customers up to a million USD per day so SLAs are extremely tight, with downtime waiting for parts and tools limited to as little as 20 minutes per system per week. CSCM manages such challenges in a global network with thousands of unique spare parts and delivers true customer satisfaction through differentiated and affordable supply chain services. ASML’s aggressive time-to-market strategy and increasing system functionality means machines are often upgraded at the customer during their lifetime. CSCM’s highly educated workforce drives planning and execution of the supply chain aspects of commercial upgrades, field change orders, machine shipments and transfers.
BE PART OF PROGRESS
We make machines that make chips; the hearts of the devices that keep us informed, entertained and safe. Our key technology is the lithography system, which brings together high-tech hardware and advanced software to control the chip manufacturing process. All of the world’s top chipmakers like Samsung, Intel and TSMC use our technology, enabling the waves of innovation that help tackle the world’s toughest challenges.
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