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ORMIT & ASML Customer Support Management Traineeship

  • Type Job
  • Degree Master
  • Location Eindhoven, NetherlandsEindhovenNLEindhoven
  • Posted
  • Start date -
  • Deadline 31 July 2019
  • FULL_TIMESupply chainManagement consulting

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Are you ready to kick-start your career at ASML?

Complete our intensive development programme and take on the daunting task of being a Business Planner with ASML’s Customer Support department, where you will leave your mark on processes occurring at the beating heart of the organisation and lay the groundwork for an international management career at ASML.  

Do you have what it takes? Read on! 

ASML’s Customer Support department To ASML’s clients, the Customer Support department is the face of ASML. The Customer Support department consists of approximately 4,500 employees worldwide and is responsible for the full support of ASML’s clients, ranging from the installation of the machines to their maintenance. In addition, the Customer Support department draws up the budgets for all of ASML’s international customer support activities. You will play a crucial part in this process! 

During this Traineeship you will draw up the right budgets, based on the resources required for the support activities carried out for and at ASML’s clients. In so doing, you will take into account costs, quality and efficiency. In addition, you will engage in data-driven optimisation of the planning process: how can ASML plan its enormously complex customer support organisation even more efficiently?

Among other things, you will look at the process of ‘time writing’ for all 17,000 of ASML’s employees in order to gain a good understanding of what actually happens on the shop floor. Furthermore, you will carry out studies at our clients’ premises or roll out new solutions for ASML staff working in the field. 

In order to convince ASML that your suggestions for improvement are worthwhile, you will have to present fact-based arguments. Please be aware that a tremendous amount of data is generated in this department, and that we communicate effectively and directly about this data. Therefore, it is vital that you feel comfortable in a data-driven environment!  

The Traineeship with ASML’s Customer Support department is designed to familiarise you with ASML’s overarching processes and to help you build a network with people from all parts of ASML in a short period of time. In this way, you will be prepared for a management position in ASML’s international operations and you will have the opportunity to leave your mark on processes occurring at the beating heart of the organisation.  

During the first few months, you will get to know our highly complex customer support system, after which you will be allowed to work as a Business Planner. In order to broaden and deepen your knowledge, you will be assigned to several quality improvement projects, through which you will contribute to the professional development of ASML’s Customer Support department.  

What exactly is the ORMIT development programme? ORMIT has been perfecting its development programme since 1994. Our formula for developing personal leadership qualities in talented individuals has proved successful time and again! We will accelerate your personal growth at ASML’s Customer Support department by combining the following elements: 

During a two-year stint at ASML’s Customer Support department, you will be assigned to increasingly challenging projects of ever greater complexity.

  • You will participate in an intensive two-year training programme focused on your leadership qualities and on innovative process and improvement management.
  • You will be assigned a personal Talent Development Manager who will provide you with feedback on your development.
  • You will attend intervision meetings, which are designed to stimulate knowledge exchange and learning among ASML staff. This means feedback that cuts to the chase, honest observations and enduring friendships.
  • The ORMIT Experience: being employed at a great place to work, with enthusiastic colleagues, in a culture characterised by pride, pleasure and trust! 

The combination of experience and development will accelerate your growth into your professional role. 

What follows after the Traineeship? Upon your successful completion of this traineeship, you will be offered a job at ASML. Thanks to the experience you have gained at the beating heart of the organisation, you will be very knowledgeable about ASML’s processes, which will make you an interesting candidate for a management position in ASML’s international operations. The ORMIT development programme will ensure that you have leadership skills as well as an excellent understanding of the job. 

The successful candidate will have: 

1. a technical or business-oriented degree;

2. academic-level skills;

3. 0 to 2 years’ professional experience;

4. cultural awareness and a willingness to travel;

5. a strong affinity with technology and improvement processes;

6. completed relevant extracurricular activities in addition to their degree programme;

7. a good command of English;

8. a love for planning, puzzles and data;

9. a can-do mentality that allows them to convert ideas into results. 

Personality profile you thrive and perform well in a dynamic environment and relish the idea of using your fresh perspective to boost the professional development drive at ASML’s Customer Support department. You love improving processes and derive great satisfaction from the complex planning of ASML resources. You are determined to master the complex matter associated with ASML’s Customer Support department quickly and have the social skills you need to communicate effectively with people from all layers of the organisation. You perform correct data-driven analyses, show initiative and demonstrate courage and perseverance. You bring stakeholders together and your door is always open to them, making you an ambassador of change who knows how to achieve concrete and sustainable results. 

Are you the talent we seek? Take on the challenge at ASML and let us know! 

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