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IT Support Analyst

Posted 25 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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About Us

At Samworth Brothers our business is food, with our quality chilled and ambient products enjoyed by millions of people every day.We are a fourth-generation family business employing over 10,000 people, operating from well-invested and modern food manufacturing and retail sites across the UK.Our consumer brands include the No 1 Cornish pasty favourite, Ginsters, the iconic malt loaf, Soreen, and sports nutrition brand SCI_MX.

The Role

We are looking for an IT Support Analyst to join our team offering IT support across the Group. You will deliver effective IT Service and Support to meet and exceed the requirements of the business either remotely from the IT Operations Centre or on site a Bakeries as and when required.

You will resolve IT related incidents and service requests utilising ITIL aligned support management processes and tools. Assess, plan and manage non-standard service requests (small change activity) for bakeries and prioritising against Bakery demand.

Your key duties and responsibilities will include:

  • Responsibility for IT incident resolution and request fulfilment within a broad-based IT Support environment
  • Responsibility for non-standard service requests (small change) to assess, plan and manage to ensure successful and timely deployment
  • Attending Bakery sites for specific incident support activities or non-standard service request implementations
  • Effectively fulfilling all support requirements including a requirement to provide out of hours support on a rotation
  • Ensuring all SLA’s are achieved and business expectations are met and exceeded where possible
  • Identifying and implementing service and support improvement and efficiency initiatives
  • A wide range of hands-on support activities including:
  • Install and configure software as required
  • Diagnose and solve hardware and software faults
  • Desktop & laptop build to specification
  • Basic server, patching and cabling maintenance
  • Maintenance and control of user access and security

The Successful Individual

To be successful in the role, you will have the following required skills, experience, knowledge and qualifications:

  • Hands on experience in a pressured Service Desk and Support environment
  • Proven analytical and problem-solving abilities.
  • Experience in managing suppliers throughout issue resolution
  • Strong, written and verbal communications skills with the ability to present ideas and technical solutions in user-friendly language
  • Understanding or experience of time-critical manufacturing processes, and supporting technology
  • Experience with ERP systems
  • ITIL v2 or V3 Foundation (v3 preferred)
  • MS Windows certifications
  • Self-Motivated achiever who has the ability to work on own as well a part of a team
  • Logical and methodical approach

The Rewards

It’s the quality of our people that’s made us successful and Samworth Brothers a great place to work. We encourage a culture of opportunity and learning where our people can gain skills and qualifications to achieve their full potential. We reward hard work and dedication with competitive pay, retirements saving plan, profit share, private health care, occupational health, subsidised employee restaurant, long service awards, free car parking.

At Samworth Brothers our business is food with our quality chilled and ambient products enjoyed by millions of people across the UK every day. We employ over 9,000 people across 19 businesses, operating from well invested and modern food manufacturing sites. Our consumer brands include the No 1 Cornish pasty favourite, Ginsters, the iconic malt loaf, Soreen, the West Cornwall Pasty Co and sports nutrition brand SCI-MX.

Foods & Beverages
Melton Mowbray
8,000 employees