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Operational Management

  • Type Internship
  • Degree Bachelor
  • Location London, United KingdomLondonGBGreater London
  • Posted
  • Start date -
  • Deadline 31 December 2019
  • INTERNManagementFinance & banking

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Applications for our 2019 intake is now closed. Please register your interest in our 2020 intake.

What do we do?

Distribution Operations is a global enterprise comprising myriad functions that support the success of the business, including Project Management, Business Analysts, Investment Operations, Brokerage and Process Automation to name but a few. The majority of our roles are based in our Surrey office.

Client Services / Customer Relations

Client Services play a critical part in first line customer care. They resolve a wide and complex variety of enquiries via secure messages, letters, phone calls and social media posts. UK Customer Operations is responsible for a broad range of vital operational functions including automated and manual dealing, pricing of our onshore, offshore and platform fund ranges, transfers and client account management.

Retail Pensions

Based in Kingswood and India, the Retail Pensions team are responsible for the administration of the Fidelity Retail Self-Invested Personal Pension (SIPP)from an operational perspective. The team handles transfers in/out, annuities, trivial commutations, divorces, deaths and corporate actions.

Pensions Operations

Pension Operations aims to deliver customer service excellence to Fidelity's institutional and Workplace Investing (WI) customers. Each touch point during the customer's journey is important; from the transitioning of a pension scheme through to the guidance we provide to members at retirement.

Operational Development

This department project manages Retail Operations, Pension Operations, Client Services and Shared Services in the UK Ireland and India. This includes managing activities such as gathering business requirements, creating / re-engineering processes and procedures, delivering training, completing business contingency planning, introducing operational controls, providing questions and answers for the customer facing teams.

What will I be doing?

Over the course of an eight week programme, you’ll absorb and learn all about Fidelity International and discover how our component parts work together. This is particularly true within Distribution Operations where, in addition to the lunch and learns and overviews you will receive, you will complete a project in one of; Anti-Money Laundering, Brokerage, Fund Data Management or Pricing.

Learn alongside leaders

You’ll learn how our team of experts ensure that Fidelity works seamlessly on multiple platforms and understand what is necessary in the back office to ensure this success.

Embrace the rotation

Distribution Operations are responsible for supporting the business in a variety of ways. You could potentially have rotations within Fund Data Management, Retirement Benefits Team – Pensions, Re-Regulations and Transfers –Self-Invested Personal Pension (SIPP), Workplace Investing (WI) or Personal Investing (PI), Brokerage or the Anti-Money Laundering team.

Presentation

At the end of your 8-week programme, you’ll present a review of your time with Fidelity and answer questions which will contribute towards the potential of a graduate offer for 2020.

What we look for

We look for intelligent, quick-thinking students with a keen interest in the industry. For that reason, we take on people from all degree disciplines.

Continuous Improvement

You will be highly driven with intellectual curiosity and an interest in serving the best interests of our clients. You’ll have the analytical skills to grasp processes and procedures and the intellectual capacity to identify improvements.

Build Networks

So much of what we do involves people, relationship building is therefore key as you move through the business. We look for people who are able to work comfortably on their own but also work collaboratively with others through a variety of communications tools, time-zones and cultures.

Customer Focused

Most important of all you must be customer focused. Fidelity International expects customer centricity to be in the DNA of all its employees.

Penultimate year

You will need a minimum of CCC at A-Level (or equivalent), and on track for a minimum 2:1 degree (or equivalent) classification.

Testimonials

"You will lead interesting projects to help deliver change and process improvement to the business. You will be the point of contact for key stakeholders, organising working groups, chairing meetings and progressing actions. You will oversee this process throughout from implementation to delivery."

Eimear - Operational Management Graduate

"My favourite part of working at Fidelity was the extensive support network, the aspiration from all to deliver innovative, customer centric solutions and the fast moving environment where everyone embraces problem solving."

Matthew - Operational Management Intern

Learning and Development

You will be highly valued here and your development is heavily invested in from day one and throughout your programme.

Find out more

Application process

We like well-rounded applicants, which is why we will ask you questions that will highlight your personality and potential, rather than just numerical capabilities.

Before applying, check out our top tips for how you can add value via our interview process.

We’ve worked hard to ensure our new process is fast and efficient. That means our application deadline is not about just ‘getting your foot’ in the door by the 31st December, you need to apply, pass the on-line assessments and submit your video-interview by the 31st December as well.

Apply Online

We value the different ways that people think. The best way to explore that is to hear from you. Our initial online application form is a quick and easy process designed to take as little time as possible, so you can get on to the immersive testing and interview stages - where you can really show who you are. 

You will need to: 

  • provide an optional one-page cover letter

  • provide an up to date CV

*Please note if you are currently on a Tier 4 student visa, this means you have the right to work in the UK

Online strengths assessment

Here you will be asked to rank a number of potential responses to some scenarios based on what you are likely to experience at Fidelity. When you submit your application form you will be automatically invited to complete our on-line assessment within 5 days. (Please check you spam/junk mail folder for the invite.)

Video interview

If you’re successful at the online stage, we’ll invite you to do a 30-minute video interview within 5 days. (Please check you spam/junk mail folder for the invite.) You’ll be asked to answer 4-5 strengths-based questions and have 30 seconds to read the question, and up to a minute to give your answer. (If you feel you will need extra time to record your interview, please email us earlycareersatfidelity@fil.com to discuss before launching your video interview.) You’ll be given a practice question before you start so you have time to get used to the format. There isn’t a wrong or right answer, this is a chance for you to show us how you approach answering questions about your strengths and interests.

Strengths-based interview

The next stage of our application process is either a face-to-face or Skype interview, depending on your location. The questions you’ll be asked here are a combination of motivational and strengths-based questions and give us a chance to understand what you enjoy and what areas of the role fuel your enthusiasm. It’s best not to over-prepare for these as we want you to be yourself and feel relaxed. Remember to think about specific examples of when you’ve demonstrated your strengths so that we can get a clear view of who you are a person.

Assessment centre

During the assessment, you will be involved in a mix of exercises and assessments related to the role you are applying to. The day is also a great chance for you to meet different members of the team here at Fidelity and ask any questions you have about the business - this day is as much about you making sure Fidelity is the right place for you as it is about us assessing your strengths.

Offer

Stand out at the assessment centre and we’ll offer you a place on the programme. You’ll have two weeks from the day you receive your offer to make a decision. We can assign you a current graduate as a buddy to help with your decision making. Plus they’ll continue to be on hand to support you throughout your early career at Fidelity.

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