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Operations Specialist

Posted 22 Mar 2024
Work experience
3 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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You are accountable to provide 2nd and 3rd level support to the global end-users of the specialised end-user IT environment used in the process of milk production, and ensure the resolution of technical issues meets the Service Level Agreement (SLA) targets. The specialised IT environment comprises of end user devices such as desktops as well as the applications and operating systems.

This role reports directly to the GSWS (Global Specialized Workplace Services) Team Lead.

Hoe ziet jouw rol eruit? - What will your job look like?

In this position, you will be responsible for:

  • Respond to end-users’ incidents and requests relating to the specialised IT environment and resolve technical issues in a timely manner and within SLA.Is part of the GSWS Operations team which ensures that incidents are resolved and requests are fulfilled within SLA.Regular work pattern is 8X5 on weekdays with occasional after office hours to accommodate critical and/or high priority incidents.Problem management activities:Identify and categorise problems.Diagnose and resolve the problems. Conduct root-cause analysis on the issues.Maintain the problem record including the documentation of the full history of the problem, resolution and known errors.Regularly review the resolution of the problem and use lessons learned to prevent recurrences.Provide management, maintenance and support SCCM, McAfee EPO and Wsus.As needed, support the GSWS Architect and GWS Senior Technical Specialist to implement GWS specialised services.Document and maintain the knowledge base and standard operating procedures in providing specialised support.Collaborate with the Senior Technical Architect to continuously improve and optimise the specialised IT environment, ensuring stability, reliability and sustainability of the IT platform.Monitor and report on global workplaces on compliancy regarding Windows Update Services and McAfee.Team details
  • For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it’s not just about what we do, but who we are.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our 22,000 employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.

Requirements

To be a successful in this position, you are/have:

  • Recognised Master/Degree in IT or its equivalent.
  • Minimum 5 years of solid experience in providing technical support in a global IT operation with broad knowledge of supporting diverse workplace technology platforms in an Enterprise Windows based environment.
  • Core competencies and best practice knowledge of Incident and Problem Management. ITIL V3 Foundation certification is a must.
  • Knowledge and experience in supporting different technologies such as MS Windows 7 to Windows 10, Active Directory, Azure Active Directory, System Center Configuration Manager (SCCM), McAfee EPO, WSUS, APP-V, networking, scripting and hardware knowledge to support multifunctional printers, workstations and peripherals, preferable in a production environment. Candidates with relevant certifications such as MCSE are preferred.
  • Knowledge System Center Configuration Manager
  • Proficient in English, both written and oral.
  • Candidates with global and virtual working experience are preferred.
  • Continuous improvement mindset with awareness of Agile practices.
  • Calm demeanour and resilient in a demanding environment.
  • Willingness to work after hours to attend to Priority 1 incidents or situations.
  • Analytical, pragmatically and problem solver.
  • Proactive with a positive can-do-attitude with an everlasting eagerness to learn.
  • Aptitude for continuous learning.
  • Flexible Team player with an owners-, commercially- and prudent on cost mindset
  • Broad knowledge of basic IT supporting skills and tooling, preferable obtained from experience.
  • Good communications skills on various (management) levels throughout the company.
  • Basic Safety Certification “VCA” preferred.

Compensation benefits

Your salary is based on the weighting of your job, your experience and your training. FrieslandCampina offers not only a competitive salary but also training and education on the job because it’s important for our people to continue to grow. After all, your development is not only good for your career; our products also benefit from it. The mutual exchange of knowledge between colleagues is also evident on the work floor. It is, after all, the most effective way to learn.

FrieslandCampina is a purpose driven company focused on winning in the global market for dairy based products. We want to be profitable, so we can make a positive, lasting impact. Not only does FrieslandCampina have iconic B2C brands, a big part of the business is in the B2B market, where we sell ingredients and semi-finished products to manufacturers of nutrition, the food industry and the pharmaceutical sector globally.

FMCG
Amersfoort
Active in 30 countries
20,000 employees
60% men - 40% women
Average age is 35 years

What employees are saying

Robin

Finance Trainee

Robin

“During my Traineeship I collaborated with the finance team of Nigeria to calculate the feasibility of setting up a cow breeding centre in West Africa. It is fantastic that FrieslandCampina strives for better nutrition for the world. I am proud to contribute to projects that achieve a better world.”

Suus

Supply Chain & Operations Trainee

Suus

"I like the construct of a cooperation between member farmers assuring the quality of the milk, and Frieslandcampina turning it into an endless scale of dairy products. I never knew that the extent of possibilities of dairy products was so broad, in so many industries!"