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Technical Customer Support Specialist

Posted 24 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Part-time
Job function
Degree level
Required language
English (Fluent)

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About NoblyPOS

Nobly POS (Point of Sale) was founded in 2013 in London and is currently used by hundreds of happy merchants in over 40 countries. Nobly is packed full of features that enable shop owners to get more than they ever thought possible from their point of sale system. From in-depth reporting to loyalty schemes, Nobly allows our merchants to gain powerful insights into their business.

You can set up your shop within minutes, without expensive on-boarding and support contracts and start making transactions in no time at all. Our powerful integrations connect Nobly POS with payment solutions, accounting software and marketing tools. Nobly POS allows merchants to seamlessly accept card payments, take cash transactions and view their reports from any device at any time.

For more information, visit www.noblypos.com

The Opportunity

We are growing our technical customer support team for Nobly POS in order to continue to wow customers as they continue to use our POS software! We are looking for a Customer Support Specialist to work Saturday and Sunday.

You are excited about delighting customers, solving problems and finding solutions. You are smart, resourceful and charismatic. You love the idea of being a link between our customers and our product team – helping shape the vision of how we continually improve the experience for our customers.

As a Technical Customer Support Specialist, you will help deliver a great customer experience via email, phone and live chat. You’ll cover everything from on-boarding calls to troubleshooting and advice customers using the Nobly POS.

You have a passion for driving resolution, spotting trends and providing an outstanding experience.

REQUIREMENTS

Main Responsibilities:

  • Act as the first point of contact for new and existing customers, you will WOW Nobly POS customers with great service
  • Answer technical customer queries in a professional and timely manner through multiple channels (emails, phone and live-chat)
  • Solve technical problems like:
  • Networking setup issues customers may have (protocols, static IPs, DHCP, bandwidth, IP blocking, firewalls, etc)
  • iPad settings and issues
  • Printers (USB, Wireless, Lan, BT)
  • Become a ‘power user’ on Nobly POS software and hardware, helping customers navigate through their technology portal
  • Complete troubleshooting and escalate where necessary
  • Carry out account onboarding and process new orders
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Identify and assess customers’ needs to achieve satisfaction
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • The right person will be comfortable in an "all hands on deck" environment, who cares for each customer's business as if it were their own, and loves solving customer issues whilst thriving in a startup culture.
  • Experience in a (SAAS) customer/technical support team is a plus

What are we looking for:

  • Has a self-starter attitude, and is willing to take ownership and go over and beyond for our customers
  • Dynamic problem solver – focused on getting to a solution with a sense of urgency
  • Comfortable in a fast-paced, startup work environment
  • Clear, effective written and verbal communication skills
  • Able to learn quickly and adapt to changes
  • Self-motivated
  • Tech Savy
  • Proficient in Google Drive, Slack and other common office software
  • Able to work Saturday and Sunday from 9am to 6pm

Bonus Points:

  • Prior experience within the POS or Payment industry
  • Hospitality experience

BENEFITS

Why we love working at Nobly

We inspire each other. You’ll work with a solid team of high potential folks who are excited about this opportunity, you can feel that energy.

We’re open-minded. We’re committed to hiring people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we can learn more from people who bring different perspectives.

We’re flexible. While we are extremely results driven, we understand people need flexibility, and we can accommodate that in terms of working arrangements.

We're not perfect. And we're not looking to be. It's sometimes chaotic and rowdy. Our environment has its own personality, with a mix of ambition, self-reflection, competition and a family spirit.

See your results every day. In an industry notorious for low customer satisfaction, our technology saves merchants time and enables them to delight their customers. We also offer them tools and insights to grow their business. You will get to see the product in action when you visit local independent restaurants, bars and coffee shops, which are significant to their communities and to the economy.

Our mission is to deliver quality to shop owners all around the world!
Want to bring the best in next-generation iPad POS software to retail shops worldwide? Join the Nobly POS team!
At Nobly we offer unparalleled career potential, with the opportunity to join a rapidly-growing business in its early stages. Nobly POS – Point of Sale was founded in 2013…


Our mission is to deliver quality to shop owners all around the world!

Want to bring the best in next-generation iPad POS software to retail shops worldwide? Join the Nobly POS team!

At Nobly we offer unparalleled career potential, with the opportunity to join a rapidly-growing business in its early stages. Nobly POS – Point of Sale was founded in 2013 in London, United Kingdom, but is currently available to customers now in over 40 countries!

We’ve created a next-generation, iPad-based, intuitive point of sale system that allows customers to set up POS for their shop in minutes, rather than hours, and without expensive on-boarding and support contracts.

At Nobly, amazing service is our core. Our mission is to deliver quality to shop owners all around the world! Meeting our daily goal of surprising our users with an awesome experience, is critical to our success.

IT
London
75 employees