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HRD - Human Resources Operations Administrator

Posted 25 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Overview of the Department/Section:

MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing

As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do.We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

This job sits within the London HR Operations team in the UK, servicing all UK employees and London based HR Team. This is a client-facing role, delivering HR transactional support and advice to all MUFG employees and HR. This is the first point of contact for HR Operations support and is responsible for establishing and preserving strong relationships with internal clients, providing accurate and timely customer service and resolving HR transactions and administration, within agreed service levels, and escalating complex issues as required. The job holder has ownership and accountability for managing the resolution of customer issues.

Main purpose of role/key responsibilities:

  • Respond to enquiries and requests from managers, employees and HRBP’s from across ‘One MUFG’ via the HR Ops contact channels (phone, email, face to face, post).
  • Managing queries within the specialist mailboxes for Benefits, Learning and Development and Organisational Development for Tier 1 queries and escalating to the appropriate teams as required.
  • Leading on all pre-employment processes including but not limited to, the production of all new hire documentation such as contracts, offer packs with the relevant documentation for each entity and hire, dependant on role and right to work checks.
  • Responsible for the document management processes within HR Services, ensuring that all required documentation is filed/scanned accordingly to employee personnel records and archiving
  • Providing support on the reporting of issues, including the pre-employment screening processes. Actively supporting management in the identification and implementation of continuous service improvement initiatives within HR Ops.
  • Assisting senior members of the Business Management team for processing meeting requests and other administration support.
  • Assisting the Learning and Development Team to arrange training events and ensuring all logistics and training materials are arranged (i.e room booking, refreshments, stationary, booklets etc.)
  • Being contact for candidate arrival for training courses and escorting the groups to their specific training
  • Processing of HR and Learning and Development Invoices via the correct channels per entity whilst being the main point of contact to ensure payment is made on time
  • Reconciling invoices against the agreed budget, providing monthly updates and escalating to Head of Learning and Development when required or to discuss areas of concerns
  • In line with the company policy and procedure, responding to and processing training requisitions, professional qualifications and memberships
  • Maintaining accurate records of those completing qualifications which may incur a clawback, tracking course completion, exam passes and leaver clawback data
  • Ensuring any request made from MUFG Securities EMEA plc. are processed and signed off in line with the budget
  • Data maintenance in relation to all employee information, championing data integrity and utilising the system to its full capability. Ensuring adequate controls in place to reduce errors. Ensure appropriate internal procedures and controls are in line with best practice HR.
  • Data maintenance of the Learning Management system (LMS) ensuring all regulatory training is uploaded and ready for launch, along with reporting and working with the SMEs to ensure system accuracy.

Work experience:

Essential:

  • Worked within a HR Operations/Shared Service environment

Preferred:

  • Worked within an administration services team previously

Skills and experience:

Functional / Technical Competencies:

Essential

  • Understanding of a an employee lifecycle
  • Solid knowledge of processes

MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups.

Finance & Banking
London
25,000 employees