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Delivery Manager

Posted 24 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Looking for the next step in your career? We have an exciting opportunity for you. Working closely with our Analysts and clients, GRAYCE Delivery Managers are integral to our organisation’s success.

Who We Are

Founded by former ‘Big 4’ Consultants, GRAYCE develop high calibre Analysts and Consultants with the accreditations and attributes needed to succeed in the change industry. GRAYCE is disrupting the traditional change delivery model. We provide a sustainable, cost-effective solution to organisations’ resource challenges. Having grown by over 30% in 2018, our flexible service suits today’s business climate and is personalised to our clients’ needs.

Our high calibre Analysts and Consultants support over 40 major public and private businesses to deliver change programmes nationwide. We are currently supporting projects in Systems & Process Transformation, Organisational Redesign, Brexit Planning, Analytics & Data, Robotic Process Automation, Project Management – and much more. From Legal, Insurance and Banking, to Retail, Services and Central Government, we have experience across a breadth of industries.

We are passionate about offering the best emerging talent meaningful roles that allow them to grow into future change leaders. We partner with organisations that share this ethos. Our clients reap the benefits of investing in new talent as over 50% of our Analysts go on to join the organisation where they’ve worked during their time with GRAYCE.

Find out about the work we’re doing with our clients here.

Role Overview

Working within a fast paced, change environment, the Delivery Manager role is critical to the success of our Analysts, our customers and therefore our business. Delivery Managers are responsible for:

  • Mentoring the Analysts in their development and personal career progression
  • Coaching and managing the Analysts to optimise their performance and delivery, whilst showcasing our values
  • Leading the operational relationship with the client to ensure our service is aligned to the client’s needs
  • Manage the client assignment lifecycle (setup, delivery and exit), including identifying opportunities to further support

Core Responsibilities

People Circa: 35 – 40 direct reports

  • Responsible for delivery of individual development program to Analysts
  • Coaching and mentoring Analysts to increase professional and technical capability and supporting their development and future career progression
  • Managing Analyst performance, adhering to all policies and procedures
  • Facilitating monthly performance and annual appraisal reviews for Analysts
  • Attending Team Meetings, Knowledge Exchanges and Regional Social Events
  • Working with wider management team on planning of resources to maximise utilisation
  • Managing commercials through the procurement process e.g. statement of work / PO No

Service Delivery

Clients Circa: 8 – 10

  • Building and maintaining strong relationships with stakeholders across your portfolio
  • Co-ordinating and facilitating service review meetings alongside Client Partner

Pro-actively identifying, resolving and escalating delivery risks to the Client Partner and wider management team

Grayce provides Project Analysts to support change programmes within our clients’ organisations. Our model is based upon our long experience of the value that can be delivered by highly capable graduates when they are provided with the right opportunity and support. Our professional Project Analysts operate within a comprehensive framework that aims to ensure the very highest levels of service…


Grayce provides Project Analysts to support change programmes within our clients’ organisations. Our model is based upon our long experience of the value that can be delivered by highly capable graduates when they are provided with the right opportunity and support. Our professional Project Analysts operate within a comprehensive framework that aims to ensure the very highest levels of service from exceptional people.

Whilst working with our clients, Project Analysts undergo a rigorous, three year development programme to maximise their performance and accelerate their development. Grayce’s team of expert practitioners are always on hand providing regular coaching, performance management and support to ensure high quality delivery.

Management Consulting
Macclesfield
100 employees