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Becoming a Customer Experience Analyst with the Smart Data Communications Company (DCC):
Based in the Wythenshaw Business Park at Manchester Airport, we are looking for a Customer Experience Analyst to work within our Customer Experience Department at The Data Communications Company (DCC), a subsidiary of Capita.
This a new role reporting directly into the Customer Experience Manager and offers a great opportunity for an experienced analyst. You will be part of a wider team that is the voice of the customer in live Operations within the DCC, where you will develop a deep understanding of our customer insight whilst helping to drive enhanced service metric.
What you will do:
The main purpose is to take ownership of Customer Experience analytical activity in support of a range of predominantly customer journey projects. You will support and deliver processes and functionality that support the business needs and the end to end customer experience, to the agreed time-scales and quality.
Your experience will include:
About the Smart Data Communications Company (DCC)
At DCC we’ve built the data and communications infrastructure that will support the mass roll out of smart electricity and gas meters to homes and small businesses across the country. The world’s most ambitious smart meter roll out will see over 53 million smart meters installed across the UK by 2020. Join us and you’ll be part of a team that is supporting the country’s transition to a low-carbon economy, and helping to ensure an affordable, secure and sustainable energy supply for the future.
Smart Data Communications Company (DCC) are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers’ needs, we’ve helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.
What’s in it for you?
At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.
As well as a generous basic salary, we also give you 25 day’s holiday (rising to 27), a discretionary annual bonus, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.
You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.
What we hope you will do next
Help us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact seona.treadaway@capita.co.uk for guidance.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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