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Customer Happiness Advisor - Part-Time

Posted 21 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Part-time
Job function
Degree level
Required language
English (Fluent)

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Who are We?

Naked Wines is an online wine retailer founded by Rowan Gormley which launched 10 years ago. Naked Wines is a community of over 300,000 Angel customers. Through our unique crowdfunding model, these customers support more than 140 winemakers around the world to create luxury wines at a price that makes them an everyday pleasure.

Naked Wines was named the Online Business of the Year at the National Business Awards in 2011. In December 2013 it was named one of the top 1000 companies to inspire Britain by the London Stock Exchange Group, winning the 'Top Online Retailer' award.

On 10 April 2015, Naked Wines was acquired by Majestic Wine and Rowan Gormley was appointed CEO of the enlarged group.

The Job....

Our customer happiness advisors are exactly that! They are responsible for keeping our customers happy! Working in our UK head office call centre in central Norwich near Chapelfield (NR2), your duties will include:

  • Taking and making calls to help our customers make the most of their accounts and learn about our crowd-funded wines and winemakers
  • Replying to and sending emails and having fun whilst getting it done!

Dont worry if you don't have previous wine knowledge...You won’t need to be a wine expert – we’ll give you all the training (and tastings!) you need.

What are the Hours?

  • Part-time hours are 20 per week
  • 12-4 Monday - Friday

You will ideally be:

  • A Talker – excellent communication skills are a must - you'll be on the phone, a lot. If you don’t love talking (and listening), this isn’t the right job for you
  • Passionate – it’ll be your job to talk to wine lovers about wine, and to share our appreciation for them helping us fund a better way to buy it
  • Adaptable – life moves fast at Naked Wines, and we’ll sometimes ask you to take on new challenges
  • Determined – confidence and proactivity should be your middle names, and if you had a nickname it'd be 'works well under pressure'

Benefits:

  • ​Starting rate of £8.75 per hour (£17,062.50 pro rata) with the opportunity to
  • boost your basic salary if you prove to be a superstar
  • 25 days off, plus your birthday (as long as you bring in cake) - pro rata
  • A regular wine allowance
  • Contributory pension
  • Performance related bonus
  • And free rides on the office slide down to the bar, ping pong and pool table!
  • More than the odd chance to earn some free wine, plus wine credits
  • Free use of our slide!

Majestic specialises in selling brilliant wine by the case. We believe wine – whether you’re buying it or selling it, and especially when you’re drinking it – should be full of fun.

Foods & Beverages
Watford
1,000 employees