We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. The demand for knowledge and learning has never been greater, and Wiley is at the forefront of meeting that need. As a learning business, we make meaningful contributions to research discovery and lifelong learning by helping organisations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers.
In this fascinating role, you’ll work with students from around the world. Based in a fast paced contact team, you’ll make and receive calls from students who need to make the right decisions about postgraduate study.
You are a driven and highly organised individual. Ideally, you will have some experience of customer service – phone based experience would be an advantage. You will certainly be a service oriented person who will relish the opportunity to speak with and support all kinds of people, from all sorts of backgrounds and cultures. You also enjoy working in a fast paced environment. Equally confident working independently and as part of a team, you are keen to continue learning and developing.
People have always been valued at Wiley. We work collaboratively, enjoy what we do and have opportunities to develop throughout our careers. And the rewards are impressive. Which means you can look forward to a competitive salary, defined contribution pension scheme, 25 days’ holiday (pro rata), third staff discounts and employee assistance programme. You will also benefit from a flexible scheduling policy that helps you achieve a good work/life balance.