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Customer Contact Agent

Posted 26 Mar 2024
Work experience
0 to 1 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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We are looking for a Customer Contact Agent in the London office to join a strong and highly innovative team. The Servicing, Collections & Recoveries team carry out all debt collection procedures with their own unique approach that is defining the collections culture in the peer-to-business market.

This is a great place to work and learn. The pace is fast. We have a strong team spirit and there is a real buzz about the place and within the team. We are market-leading in our focus on bottom-up innovation, application of psychology and nudge techniques, and caring about the people in our team and the people who are our customers. You will enjoy the training, development; benefits and job support every step of the way.

At Funding Circle there’s a mission that drives everything we do. Around the world, we want to help small businesses get the finance they need to thrive, creating thousands of jobs as they drive the economy forward currently lending over 5 Billion a year. With teams in London, San Francisco, Amsterdam and Berlin, we’re fusing finance and tech to create new opportunities for those who want to achieve more.

Key Responsibilities:

  • Supporting the Servicing, Collections and Recoveries team by contacting customers rapidly and frequently when there has been a payment failure.
  • Carrying out security questions and obtaining key client information telephone calls.
  • Transferring calls around the team to ensure that they are dealt with quickly and effectively.
  • Challenging targets and KPIs in a fun, competitive and supportive environment.
  • Learning the science and art of perfect customer service in order to move through the growing SCR team, gaining experience and knowledge along the way.

Key Skills & Experience required:

  • Demonstrate excellent telephony communication skills
  • Have a strong desire to help people, and demonstrate a high level of self-awareness and kindness
  • Be organised, hard working and have a strong willingness to learn
  • Attention to detail. Competency at maths and english.
  • Customer service experience is desirable, although not necessary.

About Us:

At Funding Circle there’s a mission that drives everything we do. Around the world, we want to help small businesses get the finance they need to thrive, creating thousands of jobs as they drive the economy forward.

With teams in London, San Francisco, Denver, Amsterdam and Berlin, we’re fusing finance and tech to create new opportunities for those who want to achieve more.

www.fundingcircle.com

At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal opportunity workplace and affirmative action employer. We truly believe that diversity makes us better.

One of the best capitalised lending platforms in the world, we have raised approximately £250 million of equity capital since 2010 from some of the largest and most sophisticated investors around. Providing guidance and support as well as capital, they share our mission to build a better financial world for businesses and investors.
By lending directly to businesses through Funding Circle,…


One of the best capitalised lending platforms in the world, we have raised approximately £250 million of equity capital since 2010 from some of the largest and most sophisticated investors around. Providing guidance and support as well as capital, they share our mission to build a better financial world for businesses and investors.

By lending directly to businesses through Funding Circle, investors can now earn attractive returns to better provide for their future. Businesses get fast, easy access to funding to grow, create jobs, support local communities and drive the economy forward. We believe it’s better for everyone.

Our backers collectively manage over $5 trillion and are the leading firms behind Facebook, Twitter, Skype and Betfair.

Our current equity investors are Accel Partners, Baillie Gifford, BlackRock, DST Global, Index Ventures, Ribbit Capital, Sands Capital, Temasek and Union Square Ventures. We and our equity investors continue to explore raising additional funds, which could ultimately include an IPO.

Finance & Banking
London
1,000 employees