New to Magnet.me? Sign up now to get your own personalised job matches.

Sign up

Customer services representative / planner

Job in Rotterdam, Netherlands
Posted

Degree level

Bachelor

Job function

Customer service

Required language

English (Fluent)

Work experience

0 to 2 years

Find your job faster with a profile

Directly see your job matches and find a job that's perfect for you.

OUR ORGANISATION

Eurotank Amsterdam B.V. (“ETA”) is part of the VTTI group, an independent provider of energy storage worldwide. Within the energy trading sector, VTTI is a critical link in a complex supply chain. Through our global network of terminals, we enable safe, fast, flexible and reliable product flows, helping our customers to achieve maximum value and to capitalise on opportunities.

THE OPPORTUNITY

ETA is a dynamic player in Northern Europe’s terminal infrastructure, with 210 tanks, 11 jetties and over 1.3 million m3 of product storage capacity. We specialise in complex blending, and serve the gasoline needs of diverse global markets.

With sophisticated terminal capabilities, our Customer Service department fulfils a unique advisory role in meeting the needs of our customers. The Customer Service Manager leads a team of customer service representatives/planners and two customs declarants. The department maintains constant and close contact with the customer in the preparatory (planning), execution (order) and settlement (admin) phase of the process. And because our customers operate 24x7x365, so do we: they can rely on ETA’s support day and night, all year.

THE ROLE: MAIN AREAS OF RESPONSIBILITY

As a member of the team, you’ll play a key role in creating and processing orders. This requires skilled liaison to align the needs of the customer with the planning of the terminal’s resources, so we can meet those requirements on-time, safely and accurately.

YOU WILL:

  • Be a first contact point for customers
  • Anticipate and monitor the efficiency of the operational process
  • Focus on accurate administration, controlling finished orders and stocks
  • Address any customer issues and internal delivery information
  • Flag up commercial developments.

ESSENTIAL SKILLS

  • A service-oriented, can-do attitude to make things happen
  • Great communication
  • Solution-driven, creative thinking 
  • Obsessive about detail 
  • Commercial awareness.

At VTTI we are proud to work in the VTTI Way, which is about the power of the individual but also the strength of the team. It is made up of five core qualities: we are dynamic strategists, risk savvy, productive people, collective leaders and creative owners. If you recognise yourself in these characteristics, apply now with your CV and a short description of what drives you

Share:

VTTI operates a network of bulk logistics assets around the world. We do so in a manner that is safe, environmentally sound and commercially advantageous for our customers and shareholders.We comply with all local legislation but are also committed to meet the highest international standards of our industry. The Company’s growth will be achieved on three fronts: expanding existing assets,...

Engineering
Rotterdam
1,000 employees

What employees are saying

Shabana

Legal Counsel HQ

Shabana

Describe your role with VTTI
I’m one of two legal counsels who represent VTTI’s legal interests across the world. This means working with everyone - finance, business development, commercial, technical/engineering and IT - and being involved in every new project from the get-go. Basically, anything that VTTI agrees...

Brenda

Customer Service Representative

Brenda

Describe your role in customer service
My role is to help create an effective and efficient hub between the customers and the Loading Masters. We take the customers’ instructions and make sure they are carefully keyed into Tomcat, our own IT system. I also take care of everything...

People also viewed