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Customer services representative / planner

  • Type Job
  • Degree Bachelor
  • Location Rotterdam, NetherlandsK.P. van der Mandelelaan 130RotterdamNLRotterdam3062 MB
  • Posted
  • Start date -
  • Deadline -
  • FULL_TIMECustomer serviceEngineering

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Eurotank Amsterdam B.V. (“ETA”) is part of the VTTI group, an independent provider of energy storage worldwide. Within the energy trading sector, VTTI is a critical link in a complex supply chain. Through our global network of terminals, we enable safe, fast, flexible and reliable product flows, helping our customers to achieve maximum value and to capitalise on opportunities.


ETA is a dynamic player in Northern Europe’s terminal infrastructure, with 210 tanks, 11 jetties and over 1.3 million m3 of product storage capacity. We specialise in complex blending, and serve the gasoline needs of diverse global markets.

With sophisticated terminal capabilities, our Customer Service department fulfils a unique advisory role in meeting the needs of our customers. The Customer Service Manager leads a team of customer service representatives/planners and two customs declarants. The department maintains constant and close contact with the customer in the preparatory (planning), execution (order) and settlement (admin) phase of the process. And because our customers operate 24x7x365, so do we: they can rely on ETA’s support day and night, all year.


As a member of the team, you’ll play a key role in creating and processing orders. This requires skilled liaison to align the needs of the customer with the planning of the terminal’s resources, so we can meet those requirements on-time, safely and accurately.


  • Be a first contact point for customers
  • Anticipate and monitor the efficiency of the operational process
  • Focus on accurate administration, controlling finished orders and stocks
  • Address any customer issues and internal delivery information
  • Flag up commercial developments.


  • A service-oriented, can-do attitude to make things happen
  • Great communication
  • Solution-driven, creative thinking 
  • Obsessive about detail 
  • Commercial awareness.

At VTTI we are proud to work in the VTTI Way, which is about the power of the individual but also the strength of the team. It is made up of five core qualities: we are dynamic strategists, risk savvy, productive people, collective leaders and creative owners. If you recognise yourself in these characteristics, apply now with your CV and a short description of what drives you

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