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Customer Support - Business Consultant

  • Type Job
  • Degree Master
  • Location Veldhoven, NetherlandsVeldhovenNLVeldhoven
  • Posted
  • Start date -
  • Deadline -
  • FULL_TIMEConsultingEngineering

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Introduction

We are looking for a passionate Business Consultant with a strong analytical background. The candidate will work within our Field Performance Analysis team (FPA). The motivated candidate will be able to turn complex data into insights and insight into meaningful business decisions impacting our DUV operational organization within Customer Support (CS). The candidate is flexible, independent and enjoys a rapidly changing environment in which constant prioritization of tasks is key. Furthermore, the candidate enjoys working with various stakeholders involved, both worldwide and cross-departmental.

Job Mission     

A Business Consultant within our Field Performance Analysis (FPA) team has to take up several responsibilities and should have between 2-5 years of working experience within:

  • Consulting
  • High-tech
  • Process design, change and project management
  • Lean and/or Six Sigma

Job Description

The Business Consultant works within our FPA team. The team is responsible for reporting on ASML systems’ performance and identifying performance improvement opportunities. The teams general system and field knowledge in combination with the corporate strategy puts the team as the central point of contact for the field. The candidate is expected to communicate effectively with (Customer Support) stakeholders both in the field and at ASML’s headquarters. Furthermore, you are expected to identify improvement opportunities and ensure the right follow-up, both on an operational and on a strategic level. The main tasks include, amongst others: 

  • Facilitating both ongoing as ad-hoc reporting to the various stakeholders of the FPA team
  • Using your expertise in business process analytics to break down complex data-sets to concrete insights that make true impact to the CS operation and ASML in general
  • Working with CS strategic management in prioritising business and information needs
  • Creating and maintaining an international network within ASML, enabling success for your cross-departmental projects in the future

Education

A MSc. degree in a technical field, Business Management, Economics or related

Experience

A Business Consultant within our FPA team has a mix of strong analytical and personal skills, combined with:

  • High-level of analytical thinking and working, being able to efficiently collect, organize and analyze complex datasets and ensuring the right follow-ups are in place
  • The ability to empathize with various stakeholders, both within ASML and at ASML’s customers
  • A high level of independence
  • A true interest in semiconductor industry
  • An entrepreneurial, open and ambitious attitude
  • Ability to create and cultivate a broad network of relationships with the people inside and outside ASML, whose support is needed to carry out your initiatives
  • Willingness to travel (can be several times per year)

What we offer:

  • A young and ambitious environment where personal development stands central
  • Large degree of freedom and independence within your job
  • Large responsibility in the projects and teams in which you will be involved
  • International working environment, both within Veldhoven and worldwide at our local offices

Additional Skills 

  • Microsoft office (Excel, Powerpoint, ..)
  • Proficient verbal and written skills in English
  • Experience with Business Intelligence tools (Spotfire, Tableau etc.) is a pro

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