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Portfolio Project Manager

Posted 23 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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About the team

Softcat’s Services Portfolio Management team develop, introduce, improve, define, and communicate the IT services that we offer our customers. The role of the team is to bridge across multiple departments to ensure a thorough understanding of the portfolio is attained by all.

Your role

As a Services Portfolio Programme Manager, you help manage the Services portfolio by taking responsibility for project managing service development, introduction and for documenting and maintaining all related service definition documentation. Your focus in this role are the cyber security and partner-based services portfolios, supporting the virtual service team and particularly the Head of Cyber Security Services and the Services Portfolio Development Manager for Cyber Security. You also work within the Programme team to contribute improvements in the central frameworks.

What you'll be doing

  • Responsible for managing the development, on-boarding, improvement and, where relevant, the retirement of services within the Services portfolio
  • This will lead you to building, refining and using principles from both Waterfall and Agile project management methodologies appropriately to support the virtual team and deliver the service project
  • You’ll build a thorough understanding of each service by building strong relationships with key stakeholders
  • Responsible for keeping the service definition documentation relevant and up-to-date – you’ll be the focal point at Softcat for all activity surrounding the service including IT systems, operational service teams, Legal, and Sales
  • As you’ll be responsible for assuring the architecture quality of each service that you manage, you will ensure that the business processes, commercial model, contract pack, and service features are accurate, robust, and well communicated to all relevant stakeholders
  • You’ll have the opportunity to contribute to the continuous improvement of the over-arching Services Portfolio Management frameworks within the team
  • Responsible for the business communications for the service portfolio that you manage, you’ll support the Head of Services Portfolio Management by keeping them abreast of all pertinent portfolio activity and assist in shaping the messaging to the wider business
  • Responsible for working with the Services Portfolio CSI Manager to capture, record, and manage requested service improvements including prioritisation of the CSI backlog

What we need from you

  • Demonstrable experience working within a IT Services organisation
  • Excellent oral and written communication, with the ability to present information clearly, persuasively and elegantly
  • Experience of the agile approach to working and fail fast philosophy, with the ability to work on fast-paced, agile delivered projects
  • Demonstrable experience of working in a highly analytical way to find creative solutions to business challenges
  • Ability to develop and maintain relationships within a cross-functional virtual team setting
  • Ability to prioritise conflicting needs and balance work priorities, organise own workload, work with minimal supervision, and under pressure to meet deadlines, and respond quickly to new situations and changing priorities

Softcat is an IT infrastructure provider, delivering software licensing, hardware, security, managed services, cloud services and related IT services to customers in the UK.

IT
London
1,001 employees