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Head of Marketing

  • Type Job
  • Degree Master
  • Location Utrecht, NetherlandsCatharijnesingel 30eUtrechtNLUtrecht3511 GB
  • Posted
  • Start date -
  • Deadline -
  • FULL_TIMEMarketingOther

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Job description

Are you passionate about B2B marketing, customer experience / outsourced customer services, and consider yourself a bit of a geek? Successful in leading both B2B marketing strategy and execution for a fast-growing global company? Join our team as Head of Marketing!

This is what you’ll do: 

Our new Head of Marketing is the driving force behind our external and internal marketing. As Head of Marketing you will be responsible for 5CA’s brand, lead generation, talent attraction, and internal communications. You’ll manage and work with a team of online marketeers, reporting directly to our Chief Customer Officer (CCO). This role has a broad responsibility, requiring both strategic input as well as a hands-on mentality. An overview of main tasks & responsibilities:

  • Develop strategic marketing plan and manage implementation of strategies aimed at lead generation, talent attraction, and branding;
  • Manage a team of 4 online marketeers to develop and implement lead generation and nurturing tactics and campaigns;
  • Own 5CA’s online presence through company websites & social media as well as offline at industry events;
  • Manage and develop the 5CA brand;
  • Liaise with 5CA’s CCO to ensure constant alignment between organizational goals and marketing activities;
  • Foster and support a data-driven culture where decisions are supported by market trends, research, testing, and analysis; 
  • Initiate projects that advance our digital marketing capability and leveraging new technologies, tactics, platforms, and data.


This is you:

  • Experienced: proven track record and approx. 5 years experience in B2B marketing with relevant experience in managing digital/online marketing programs within the CX/CS industry;  
  • Educated:  MSc or equivalent degree in marketing or equivalent related experience;
  • People manager: you have managed and coached a team of online marketeers for at least 2 years; 
  • Demonstrable success in leading both marketing strategy and execution for a fast-growing company;
  • An in-depth expertise in data-driven marketing strategies, CRM marketing, content marketing, lead generation and social media;
  • Entrepreneurial, hands-on mindset and results-oriented.  Experienced in simultaneously tracking and managing multiple projects and tasks. Proven ability to see the bigger picture and still drive successful tactical outcomes;
  • Strong communicator.  Excellent written and oral communication skills (English language).

5CA offers: 

  • A fast-paced & dynamic workplace where every day is different
  • A competitive salary based on market standards
  • A fulfilling position within a fast-growing company with great clients
  • An inspiring environment with young, talented colleagues from all over the globe
  • Great location: our office is centrally located in Utrecht, a two-minute walk from the central station


If you are excited about this opportunity, then hit that button! Make us briefly understand why you see this specific role as the perfect next step in your career, and why you are ready to take on this challenge. For most vacancies, an online assessment is part of the application process.

About us

We are 5CA. For the past 20 years, we've used our expertise to help our clients build their CX & support strategy. Focused on three industries: video games, consumer electronics, and eCommerce, we provide omnichannel support in a wide variety of languages, always using the latest technological innovations.    

We’re headquartered in Utrecht, The Netherlands, with offices in Los Angeles, Buenos Aires, and Hong Kong. For our contact services, we use a mix of onsite and remote support specialists. A highly flexible and dynamic model, by which we help our clients deal with challenging situations.    

5CA offers a fast-paced, dynamic workplace where every day is different, and developments take place in days, not months. Our culture is shaped by a spirited workforce, hailing from all corners of the globe. We all share a thirst for new and exciting technology and gaming as the binding factor. 5CA has a flat hierarchy, where you are encouraged to think big, dream big, and live up to your full potential. 

5CA is an equal opportunity employer

Our culture is shaped by a diverse and multicultural workforce, joining us from all corners of the globe, and we are committed to creating an inclusive environment. Naturally, we do not discriminate against any employee or job applicant because of color, race, religion, sexual orientation, gender, gender identity or expression, marital status, disability, genetics, or age.

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