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Customer Success Manager Benelux

Posted 24 Mar 2024
Work experience
4 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
Dutch (Fluent)

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Job description

At Usabilla, we believe digital interactions should be effortless. That’s why we’ve developed a product suite that helps our clients to test, measure, and improve the user experience across all digital touchpoints.

They say not all heroes wear capes and when it comes to our Customer Success team, a combination of superhuman knowledge, guidance, and expertise means our clients are never in distress. Continually exceeding expectation the team works tirelessly to ensure each and every client gets the most out of our product suite.

Why we need you:

  • As a Usabilla Customer Success Manager, you are the proud frontline of our company. With top-notch communication and effortless sales skills, you’ll use your serious product knowledge to offer innovative strategies and solutions personalized to fit each client.
  • You’ll use your natural affinity with sales to drive each client to retain and renew their contract with us. Plus, you’re not afraid to up and cross-sell when the opportunity arises.
  • We need a CSM who can provide in-depth (online) onboarding and training sessions, supporting customers with their launch of Usabilla products and ensuring they get the most out of our software.
  • Working on an outbound basis, you’ll manage your own set of clients. Learning every detail about their needs and motivations, it’s your job to ensure they both love our products and achieve their individual ROI goals.
  • We need someone who can act as Voice of Customer, liaising with other departments to share client feedback on the product, service, and requirements.

Requirements

Requirements

  • You’re fluent in Dutch on a native level. This makes sure that communication with all of our clients is seamless.
  • A relevant Bachelor or Master degree
  • 4+ years experience with top quality customer interaction, preferably at a SaaS company
  • A basic knowledge of web technology including HTML and CSS
  • You love to build and maintain relationships, plus the customer is always your number one
  • Cross and upselling comes naturally to you
  • You’re a quick thinking and creative problem solver
  • Exceptional time management, communication, and organizational skills

About Usabilla

We’re a fast-growing and ambitious company specializing in user feedback across all digital touchpoints. Continuously striving for accessible products while ensuring we celebrate every victory, we’ve established a receptive, spirited, and dynamic work environment.

But, whether it’s New York, Berlin, Sydney, London or our HQ in Amsterdam, joining Usabilla means joining an international team of over 135 colleagues with a shared vision for big ideas, creative thinking, and regular outings.

What we can offer you:

  • A competitive salary
  • MacBook Air and iPhone contract
  • Training on the job to improve your SaaS knowledge and personal skill set
  • Daily office lunch with the team
  • The opportunity to travel both domestically and internationally

Notice the feedback button on the side of the page? That’s Usabilla. It’s one of the cool ways we help companies get feedback from their users. They then use those insights to improve and optimize their websites, apps or emails. Big brands like Philips, CNN, Tommy Hilfiger & KLM are already doing it. Check out usabilla.com to find out more.
We’re…


Notice the feedback button on the side of the page? That’s Usabilla. It’s one of the cool ways we help companies get feedback from their users. They then use those insights to improve and optimize their websites, apps or emails. Big brands like Philips, CNN, Tommy Hilfiger & KLM are already doing it. Check out usabilla.com to find out more.

We’re growing fast. The team at our Amsterdam HQ has doubled the last years and is getting bigger every week — not to mention our offices in NYC, Berlin and new offices London, Padua and Sydney! Usabilla is now officially part of SurveyMonkey, a San Mateo-based global survey software company. It’s an exciting journey that we are now embarking on together, with a combined troop of over 1,000 employees worldwide!

Joining Usabilla gives you the opportunity to work with a fun, international and ambitious bunch. We're as passionate about creating cool stuff for our products as we are about Friday beers and pool tournaments. Want to be part of it? Check out our vacancies below.

IT
Amsterdam
90 employees

What employees are saying

Marc van Agteren

CEO

Marc van Agteren

Used to be part of the corporate world, now in the fast world of an Internet Startup. Love for photography, tech and extremely wide range of music genres.

Roel Jansen

CCO

Roel Jansen

Experienced commercial guy with roots in customer engagement and a drive for success. On board at Usabilla to grow its user base via happy customers and enduring client relationships.