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Sales Supervisor, Regent Street Flagship Store, London - (Menswear)

  • Type Job
  • Degree Bachelor
  • Location London, United KingdomLondonGBGreater London
  • Posted
  • Start date -
  • Deadline -
  • FULL_TIMESalesRetail

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OVERVIEW

Achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times.

The responsibilities of this role are included in 5 areas :

Sales Generation

  • Meet personal and store sales goals
  • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
  • Utilize elevated levels of sales and service to maximize sales performance
  • Demonstrate an in-depth knowledge of the merchandise
  • After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
  • Ensure all sales related policies and procedures are maintained
  • Maintain a keen interest in the fashion industry and market trends

Customer service

  • Support and encourage staff to provide the highest level of customer service
  • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
  • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
  • Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

Operations

  • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
  • Assist in the training of sales staff in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork
  • Participate in inventories

Merchandising/Visual

  • Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
  • Assist in the implementation and maintenance of all merchandising/ visual directives
  • Ensure deliveries are properly processed in a timely mannerIdentify product concerns in a timely manner
  • Communicate inventory needs to support the business goal

Human Resources:

  • Ensure image and grooming standards are professional and reflective of the brand image, at all times
  • Adhere to work schedule, inclusive of time and attendance
  • Support and assist in follow-up for all training programs and seminars

REQUIRMENTS

  • Supervisory experience in retail and luxury
  • Knowledge of Menswear and a strong client book
  • Men's tailoring experience preferred
  • Excellent knowledge of 'Clienteling'
  • Able to work as a charismatic leader, to drive and motivate people and willingness to develop talent
  • Excellent personal organizational skills with attention of detail and accuracy
  • Able to work under pressure and to thrive in a fast-paced, challenging environment
  • Able to work on different tasks easily – Multi-tasking

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