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Assistant Store Manager, Bicester Village Oxfordshire (Chinese speaking)

  • Type Job
  • Degree Bachelor
  • Location Bicester, United KingdomBicesterGBOxfordshire
  • Posted
  • Start date -
  • Deadline -
  • FULL_TIMEManagementRetail

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RESPONSIBILITIES

SALES GENERATION:

  • Meet personal and store sales goals
  • Assist in the tracking, monitoring, and communication of business results
  • Ensure an elevated level of sales and service is  practiced by all associates; lead by example
  • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
  • Ensure all sales related policies and procedures are maintained
  • Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling team
  • Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE:

  • Ensure all associates provide the highest level of customer service
  • Build and maintain repeat clientele by utilizing personal client book and assisting team with utilizing their client books
  • Resolve all client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise).

OPERATIONS:

  • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
  • Support and assist in team training in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Participate in inventories
  • Understand and execute cash control procedures including:

MERCHANDISING/VISUAL:

  • Assist in the implementation and maintenance of all merchandising/ visual directives
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
  • Ensure deliveries are properly processed in a timely manner
  • Identify and communicate product concerns in a timely manner
  • Communicate inventory needs to support the business goal

HUMAN RESOURCES:

  • Assist in the recruitment, training and development of team
  • Assist in ensuring the integrity of payroll and the payroll process
  • Continually evaluate the performance of each associate and provide constant feedback to ensure results
  • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
  • Support and provide follow-up for all training programs, seminars etc.
  • Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

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