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Sales Associate

  • Type Job
  • Degree Bachelor
  • Location Bicester, United KingdomBicesterGBOxfordshire
  • Posted
  • Start date -
  • Deadline -
  • FULL_TIMESalesOther

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Main responsibilities include:

  • Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony
  • Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour
  • Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
  • Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty
  • Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
  • Playing an active role in replenishing stock according to company procedures and policies
  • Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy
  • Participating and supporting the team in stock takes as and when required
  • Attending and participating in all store meetings and training events as required ensuring good communication is maintained
  • Participating in, and representing Jimmy Choo during promotional events and activities
  • Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique at all times
  • Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance
  • Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
  • Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company
  • Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures
  • Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested
  • Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the boutique 

Competencies and Experience Required:

  • Demonstrable success gained as a sales consultant within a luxury brand
  • Excellent communication skills both written and verbal
  • Fluent English
  • Additional languages would be beneficial
  • Demonstrable sales skills
  • Knowledge and understanding of the luxury market, customer service and fashion
  • Successfully able to handle multiple demands and competing priorities
  • Seeks opportunities to be proactive and pre-empt client needs
  • Demonstrates respect and politeness and regularly exceeds customer expectations
  • Shows innovation and initiative in setting customer care standards

Personal Attributes:

  • Enthusiastic, self-confident and self-motivated
  • Understand and represent the luxury lifestyle image of Jimmy Choo
  • Professionalism is maintained under all circumstances
  • Prepared to go the extra mile to achieve targets 

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