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Customer Journey and New Banking within Financial Services (Masterthesis Internship

  • Type Internship
  • Degree Bachelor
  • Location Amsterdam, NetherlandsGustav Mahlerplein 90AmsterdamNLAmsterdam1077 XV
  • Posted
  • Start date -
  • Deadline -
  • INTERNFinanceManagement consulting

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Do you want to become a part of the world’s leading organization as a graduate intern? To bring your vision to life and help industry adapt to the changing world of business by building innovative solutions through insight? Start your graduation project at Accenture Consulting and transform your ideas into reality!

Your impact

The rise of digital banks has changed customer expectations. Digitalization has already delivered a major blow to businesses that were slow to respond to industry changes. Yet there’s more to come. The very concept of (traditional) banking is being redefined as different fintechs and other innovative financial services firms enter and exit the industry amidst a rapidly changing technological landscape. Financial leaders at the highest level of the organization must act to harness the power of the Fourth Industrial Revolution for a long-term advantage and increased shareholder value. The need for firms to introduce, reshape, and optimize new customer journeys is clearer than ever.

How can banks transform themselves to meet the revolution of brand-new customer journeys and financial offerings (online / cloud-banking, open platform banking, etc.) to flourish in a future augmented by new technologies? What drives real business value, customer satisfaction, as well as innovation and creativity?

Accenture offers you the possibility to experience this new revolution from the front row. You are expected to write a master thesis based on scientific research into the concepts, applications and values of Customer Journey and New Banking within the Dutch banking industry. Next to its theoretical value, the thesis should generate new knowledge and insights that is of direct relevance to Accenture’s Financial Services industry and should strengthens Accenture’s leading position as a global professional services provider.

Next to the master thesis, Accenture offers you the possibility to develop your professional skills. Graduating at Accenture is more than just getting your diploma. Among other things, we stimulate our interns to engage in interesting activities such as writing articles, organizing deep dives and round table events, and networking by meeting with and presenting results to experts in the fields. At Accenture, the sky is the limit!

Place in the organization

Through insight, deep industry knowledge, and new and innovative ideas, Accenture Consulting revolutionizes business every day. Working in partnership with the world’s leading companies, we design and implement profound transformations at the intersection of business and technology. Join the best consulting talent in the world with expertise in more than 40 industries and take business to the next level. 

Your background

  • You are a Master student in the final year of your graduation from university with preferably, but not exclusively, a specialization in the areas of Innovation Management, Change Management or International Business (& Management)
  • You have affinity with disruptive technologies and the financial services industry
  • You are a team player with excellent communication skills and you are fluent in Dutch and English;  
  • You work independently and have a hands-on mentality, you are creative and take responsibility, and you have a strong intrinsic motivation to work on the subject and take ownership over certain areas.

What can we offer you?

  • Within Accenture we offer you a work environment with a focus on your personal development, in which you will receive a lot of responsibility and will be guided by a team of experienced consultants. You will work together with talented colleagues from all over the world on challenging projects for the highest ranked international businesses. You will also receive a compensation and a laptop.

Additional information

  • Period:                                              6 months
  • Hours per week:                              40
  • Location:                                           Amsterdam (Utrecht and Heerlen possible after consultation): Flexible workplace (work among our colleagues)
  • Start date:                                         Immediately

Are you interested?

Are your ready to join Accenture as a Graduate Intern in the field of Customer Journey and New Banking within financial services? Do you want to be an integrative part of Accenture’s Consulting practice and change the world around you? Apply online or send your resume and cover letter to For questions about the internship, please contact Jos van Vliet ( or Paul Weiss ( For other questions about this position feel free to call (020) 5728646.

About us

Accenture solves the toughest technological challenges through standout strategy, consulting, digital, technology and operations. Working with over three-quarters of the Fortune Global 500, we drive innovation and shape world around us. With expertise in more than 40 industries and all business functions, we deliver ground-breaking outcomes for a new digital world.

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