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Graduate Customer/Application Support Analyst

Posted 24 Mar 2024
Work experience
0 to 1 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Job description

As a Graduate Customer Support Analyst at Acturis, you will:

  • Solve system user problems and resolve customer questions and issues
  • Advise system users on how to get the most from the Acturis System functionality
  • Help customers configure the Acturis System to meet their business needs
  • Identify and gather ideas for new functionality and services
  • Visit customers to identify opportunities for improved use of the Acturis System
  • Support other teams in testing new releases of the Acturis System

You will be given early responsibility for discrete projects and will receive structured feedback three times a year.

Requirements

The successful candidates will have following attributes:

  • Graduated with a 2:1 or above (preferably in a science/maths/engineering subject) and strong A levels including an A in Maths
  • First-rate problem solving ability
  • Excellent communication skills
  • Client focused with an ability to build relationships with customers
  • Logical, well organised and practical
  • Confident and eager to take responsibility
  • Computer literate (e.g. Word, Outlook, Excel) and able to pick up new conceptsTeam Player

Acturis is one of the UK’s highest rated and fastest growing technology companies, dedicated to delivering awesome solutions for our clients, helping them streamline their business with a more connected approach to Insurance.
Today, if a small business buys an insurance policy online, the chances are they are buying from an Acturis customer and the entire process has been enabled by the Acturis System.

IT
London
343 employees