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Customer Engineering Project Specialist

Posted 26 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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For more than 85 years, Caterpillar has been building the world’s infrastructure and, in partnership with our network of Cat® dealers worldwide, has helped drive positive and sustainable change on every continent. We are a global company, with hundreds of locations worldwide to serve and support our customer base, and respond quickly to their needs.

With a history stretching back more than 80 years, Perkins Engines is one of the world’s leading providers of diesel and gas engines. Since December 1997, Perkins Engines has been part of Caterpillar. We aim to set standards of engineering excellence, providing the most comprehensive range of innovative and reliable power solutions, tailored to meet the precise requirements of our customers.

An opportunity exists within IPSD Sales & Marketing Group, for an engineering project specialist, working in the Applications Engineering team, as part of the Service and Customer Support group (SCS). The Applications engineering team are the primary technical interface with 3rd party customers and are responsible for product integration into customers machines, from engine selection, validation through to production.

The role will require an element of regional and global travel to support key customer projects across 0.5L to 18L engines and will allow the candidate to broaden their technical and commercial experience, as well as develop deep expertise with our product and market segments, customer product requirements, machine performance, NPI and customer management.

This customer facing engineering role is a great opportunity to gain deep product and customer knowledge, an essential foundation in building a professional career within Caterpillar and progression to senior grades in engineering, sales, marketing and product management.

Job Duties and Responsibilities:

  • Own customer technical relationship from project concept to delivery, supporting sales, acting as customer trusted advisor including ability to perform basic installation tests on engines
  • Develop the technical expertise and A&I capabilities of the Caterpillar Dealers and Perkins Distributors to give a world-class service supporting technical queries as needed
  • Work with the team and customers to select the best technical engine solutions to meet the customers project goals for quality, time and cost
  • Advise how to improve machine efficiency & performance through ideal engine selection, knowledge of customer’s machines, rapid response to issues and requests for new designs
  • Approving customer machines for production by judging approval risk and balancing high installation standards with customers experience and machine requirements

Qualifications

Candidates will have gained the following skills and experience through previous roles:

  • HNC Qualified or equivalent practical experience within an engineering discipline
  • Understanding of engine performance, design, field testing or manufacturing
  • Ability to communicate technical information effectively with team members and others in work group, as well as employees in other units, customers, and suppliers
  • Ability to plan and drive actions through the organisation

Candidates may have gained the following skills and experience through previous roles:

  • In depth technical understanding
  • Bachelor degree in an accredited Engineering, Computer Science, or Materials Science

Other

  • No direct reports
  • 25% Travel to global location – Occasional 24 hours request time

For more than 90 years, Caterpillar Inc. has been making sustainable progress possible and driving positive change on every continent. Customers turn to Caterpillar to help them develop infrastructure, energy and natural resource assets.
With 2017 sales and revenues of $45.462 billion, Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines…


For more than 90 years, Caterpillar Inc. has been making sustainable progress possible and driving positive change on every continent. Customers turn to Caterpillar to help them develop infrastructure, energy and natural resource assets.

With 2017 sales and revenues of $45.462 billion, Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. The company principally operates through its three primary segments - Construction Industries, Resource Industries and Energy & Transportation - and also provides financing and related services through its Financial Products segment.

Construction
Unknown
10,000 employees