Role overview
NHS Shared services are growing their Payroll team in Sheffield and are looking for customer-focused, enthusiastic and eager to learn individuals to join them. Our experienced Payroll teams are already responsible for paying over 200,000 NHS employees each month, achieving 99.8% accuracy.
We offer a robust training programme in a professional environment for everyone that joins us. Training will include general Payroll and legislation as well as local NHS terms and conditions.
If you decide that a career in Payroll is for you, we will also give you the opportunity to complete your CIPP certification.
This opportunity is not to be missed!!
Key responsibilities
- Work within the guidelines of NHS SBS and Client policies and procedures, ensuring that Audit requirements are met at all times and deadlines are strictly adhered to
- Responsible for dealing effectively with queries from customers both internal and external, both by telephone or in person, at all times conveying a professional and efficient attitude and pass any contentious calls to the Deputy Payroll and Pensions Manager /Team Leader, whilst abiding by NHS SBS and Client policies and procedures
- Reporting to the Deputy Payroll and Pensions Manager /Team Leader for all aspects of payroll work, ensuring the continued smooth and effective running of the section and that all targets are met within defined deadlines
- Responsible for ensuring that all National or Local payroll changes are dealt with in accordance with requirements, and that all customers are able to understand the changes that affect their pay
- Responsible for ensuring that all documentation relating to statutory legislation and Terms & Conditions of service is kept up to date and is easily accessible to the rest of the team
- Ensure that all manual under/overpayments are valid and correctly calculated and payments raised (if appropriate) on a timely basis
Essential skills
- Previous or current experience, delivering exceptional customer service
- Administration experience and knowledge of MS software packages
- Excellent communication and organisational skills
- The ability work in a team and build relationships with co-workers
- Attention to detail
- The ability to work flexibly, able to respond to increased pressure of work
- Ability to prioritise work load
- The Ability to Observe personal duty of care in relation to equipment or resources
- Experience of accurate data entry and validation of financial information