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Graduate Trainee, After Sales (FTC)

Posted 23 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Summary

Innovative, uncompromising, romantic, provocative, upholding the power of emotion and the touch of the human hand: these are all elements that describe the fashion of the house of Alexander McQueen. The brand is synonymous with modern British couture, renowned for its strong identity and celebration of unbridled creativity. Integral to the McQueen culture is the juxtaposition between contrasting elements: femininity and masculinity, fragility and strength, tradition and modernity. Under the creative direction of Sarah Burton, the house produces critically acclaimed collections, driven by unparalleled vision and respect for craftsmanship. Burton was made Head of Design for womenswear in 2000 and was appointed Creative Director in 2010. The luxury brand was founded by Lee Alexander McQueen in 1992. Among the greatest fashion designers of his time, the legacy of his work lives on.

Job Description

Your Opportunity:

Alexander McQueen is looking for a pro-active, and customer service focused After Sales Graduate to support the Omni-Channel Service Manager and Head of Retail Performance, for a period of 6-9 months. This role is ideal for a graduate looking to build a career in the luxury retail industry.

How you will contribute:

  • Implementing and upholding the Alexander McQueen After Sales policy, working in close collaboration with the store management teams and After Sales technicians.
  • Be entrusted to act as the source of information regarding all after sales enquires/issues.
  • Provide regular communications and status updates to all relevant stakeholders
  • Work to resolve all issues with a sense of urgency, effectively prioritising cases on a daily basis.
  • Support the Omni Channel Service manager as and when required

Your Skills and Experience:

  • Experience working in a luxury retail environment e.g. is a Sales Consultant or Customer Service role
  • High levels of diplomacy
  • A confident and articulate communication style
  • A proactive and enthusiastic approach to work
  • An investigatory mindset; a desire to thoroughly explore all avenues of enquiry and options to provide the best possible outcome for the customer and the House

This is a fantastic opportunity to become part of a dynamic team with a visionary brand that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Innovative, uncompromising, romantic, provocative, upholding the power of emotion and the touch of the human hand: these are all elements that describe the fashion of the house of Alexander McQueen.
The brand is synonymous with modern British couture, renowned for its strong identity and celebration of unbridled creativity.
Integral to the McQueen culture is the juxtaposition between contrasting elements: femininity and masculinity, fragility and strength, tradition and modernity.

Retail
London
1,000 employees