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Client Support Administrator - up to 25k

Posted 26 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Who Are We?

Pass the Keys is a fast-growing short-term let management company. We manage hundreds of properties on Airbnb, Booking.com and HomeAway across 11 cities in the UK. We are looking for an entrepreneurial and enthusiastic person to be our Client Support Administrator in Manchester. This job will give you ownership of your portfolio of clients and the opportunity to build relationships with hosts. You will also learn a great deal about property management, holiday lets and the short-term let world.

Requirements

Who do We Want?

  • Are you someone who is passionate about client relations and client retention?
  • Do you possess excellent organisational skills and can you process information efficiently?
  • Are you focused on outcomes, highly detail oriented and performance driven?
  • Are you interested in the hospitality & tourism industry?
  • Are you someone who wants to put his/her ideas into practice?
  • Are you looking for an opportunity to join a fast-growing start-up where you can make a real difference?

If so, we might have the right opportunity for you! We are looking for an enthusiastic candidate to join our Client Support Team in Manchester. You will report directly to the City Manager and will be given the chance to take on more responsibility based on your skills and interests as Pass the Keys continues to grow rapidly. We will offer up to £25,000 based on experience.

What You Will Be Doing?

  • Manage our relationships with hosts, providing them with world-class customer service
  • Manage day-to-day communication, answer questions, and solve issues while coordinating work with the City Manager
  • Set expectations with our clients as to what is operationally possible and actively work to retain them
  • Gather quantitative and qualitative insights that can drive product improvements
  • Improve processes and contribute to the team’s vision and strategy as well as the overall company growth
  • Efficiently onboard new clients signed up by the sales team and provide them with a five star customer experience
  • Partner with the Technology team around onboarding automation to increase productivity and support rapid growth

Pass The Keys is a London based Airbnb Management company focused on creating great experience for both hosts and guests.

Hospitality
London
50 employees