Magnet.me  -  The smart network where hbo and wo students find their internship and first job.

The smart network where hbo and wo students find their internship and first job.

This opportunity has expired. It is therefore no longer possible to like or apply.

See similar opportunities instead

Servicedesk Analyst Opcare

Posted 26 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

Your career starts on Magnet.me

Create a profile and receive smart job recommendations based on your liked jobs.

Opcare, part of the Ability Matters Group, is the largest supplier of prosthetic, orthotic and wheelchair services to the NHS and private sector in the UK and Ireland. As a company we aim to continuously improve the services we deliver and develop those who work for us.

Due to expansion, we have an exciting opportunity for a first and second line Helpdesk/Servicedesk Analyst. The role is within an existing head office team based in Abingdon, Oxfordshire and supports multiple centres across the UK and elsewhere.

The role:

Provide the initial first line support for telephone and email calls logged with the IT Team. The ideal candidate will be highly organised, have an excellent telephone manner, and be able to remain calm under pressure.

Duties include:

  • Answering calls, checking email box, and ensuring calls are logged in a timely manner following issue being raised to the IT Servicedesk
  • Regular communication with users to keep them informed of progress, and request any additional information needed to resolve the call
  • Co-ordination of calls across all IT teams to identify and escalate potential delays to call resolution
  • Able to offer advice and guidance to users in a clear, concise and unambiguous manner
  • Excellent listening skills, able to listen to users from a wide variety of backgrounds and business functions
  • First line troubleshooting for hardware, infrastructure and software calls

The role also includes second line support for in house clinical software system, and duties include:

  • Provide advice and guidance in the use of clinical application, and corresponding operational processes and procedures (in-house training will be given)
  • Carry out first line requests including user account and reporting access changes
  • Supporting the second and third line team members by ensuring all necessary call information is present, and any approvals needed are in place so that calls can be resolved quickly and efficiently
  • Co-ordination of software upgrades, including management approval for system downtime and provision of release notes and upgrade change details
  • Assisting the projects and development teams with testing and implementation of new software enhancements and changes

The Ability Matters Group's principal activity is to supply products and services that enhance the lives of those who require devices improve their mobility and accessibility.

Healthcare
London
1,000 employees