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Customer Support - Global Support Center Engineer EUV Source CO2

  • Type Job
  • Degree Bachelor
  • Location Veldhoven, NetherlandsVeldhovenNL
  • Posted
  • Start date -
  • Deadline -
  • Full-time job
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Introduction

Are you a team player who is driven by providing difficult technical solutions on a daily base in a multicultural and highly dynamic environment?

Then join us in our international team of technical experts!

The goal is to remotely solve technical challenges, however due to complexity of our products, an ASML Global Support Center (GSC) engineer often gets the opportunity to travel USA and Asia for problem solving at customer site. A great way to meet people from different cultures and work at the most advanced lithography machine in the world!

Job Mission

We solve and prevent technical issues by providing expertise to the local CS NPI teams in order to optimize system performance.

Job Description

Technical Problem solving

As a GSC engineer you are in charge to solve complex technical problems within your competency (CO2 laser expert). You are owner of the problems that were not solved by our local expert teams at customer site. 

You successfully execute your role as an expert by:

  • Remotely analyzing data and creating deterministic forward looking action plans 
  • Good alignment on expectations with the local teams and your GSC colleagues worldwide;
  • Involving additional help from development engineers to drive fast incident resolution; 
  • Delivering on-site support when required to solve the problem at the customer site;
  • Managing technical escalations, secure that the right data is available and provide routine updates to management and stakeholders;
  • Secure the “fix-for good” approach by proposing structural improvement(s) to our CS Service Engineering department.

NPI Preparation

During the NPI phase you are assigned to the project in order to gain the required skills and knowledge to independently support field escalations. You are in charge of your own training plan and indicate what is required. Transfer and share gained skills and knowledge within WW GSC in order to establish and maintain equal Continental support. Travel onsite during introduction phase support by delivering knowledge/escalation handling to local organization.

Knowledge proliferation

  • Identify learning by use of Incident Repeat Prevention process and make sure that proper follow-up is secured;
  • Mentor trainees and deliver feedback on potential improvements;
  • Proliferate knowledge to the field at every opportunity:
  • Integral background Information in action plans;
  • Combine on-site support with knowledge transfers to local organization.

Education

Master or Bachelor Degree in technical science (Physics, Mechatronics, Electronics, Chemistry, Process technology, Aerospace Engineering, or other technical degrees)

Experience

We are open for engineers with 3+ years experience in a technical problem solving / customer support environment.

Knowledge of ASML equipment on a specialized technical level/ problem solving (especially EUV Source) is a very big plus, however not a necessity.

Personal skills

  • Strong analytic and abstract capability 
  • Pro-active initiating attitude;
  • Flexible in working hours, work environment and travel on short notice (sometimes the same day)
  • Ability to work in a highly pressured environment; 
  • Independent;
  • Team worker;
  • Strong communicator in English (both oral and written);
  • Good social skills, 
  • Customer-oriented;
  • Ability to plan and set priorities.

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