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Are you a team player who is driven by providing difficult technical solutions on a daily base in a multicultural and highly dynamic environment?
Then join us in our international team of technical experts!
The goal is to remotely solve technical challenges, however due to complexity of our products, an ASML Global Support Center (GSC) engineer often gets the opportunity to travel USA and Asia for problem solving at customer site. A great way to meet people from different cultures and work at the most advanced lithography machine in the world!
We solve and prevent technical issues by providing expertise to the local CS NPI teams in order to optimize system performance.
Technical Problem solving
As a GSC engineer you are in charge to solve complex technical problems within your competency (CO2 laser expert). You are owner of the problems that were not solved by our local expert teams at customer site.
You successfully execute your role as an expert by:
During the NPI phase you are assigned to the project in order to gain the required skills and knowledge to independently support field escalations. You are in charge of your own training plan and indicate what is required. Transfer and share gained skills and knowledge within WW GSC in order to establish and maintain equal Continental support. Travel onsite during introduction phase support by delivering knowledge/escalation handling to local organization.
Master or Bachelor Degree in technical science (Physics, Mechatronics, Electronics, Chemistry, Process technology, Aerospace Engineering, or other technical degrees)
We are open for engineers with 3+ years experience in a technical problem solving / customer support environment.
Knowledge of ASML equipment on a specialized technical level/ problem solving (especially EUV Source) is a very big plus, however not a necessity.