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Sr. Security Advisor, Falcon Complete (Remote)

Posted 25 Mar 2024
Work experience
3 to 4 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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About the Role:

The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.

What You'll Do:

  • Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
  • Provide Falcon Complete customers with recommendations that align to improved security.
  • Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
  • Contact customers directly upon identification of misalignment with Falcon Complete standards.
  • Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
  • Develop and provide customers with service reports and stats as requested.
  • Partner with internal teams to ensure customer satisfaction.
  • Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

What You'll Need:

  • 3+ years in Cybersecurity focused role.
  • Customer empathy and ability to guide customers towards desired outcome.
  • Excellent customer-facing communication skills including verbal and written.
  • Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
  • Adept in Windows, Linux, and MAC operating systems.
  • Experience or demonstrated knowledge of threat detection and incident response.
  • Bachelor's degree in Technology and/or Cybersecurity or relevant experience.

Preferences:

  • Incident Management and CSIRT operation
  • Change Management
  • Malicious Code: Detection and Response
  • Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
  • Intrusion Detection and Response
  • Experience working with complex, sophisticated clients
  • Strong analytical capabilities and a desire to learn new things
  • Able to work across multiple teams to resolve customer issues and requests
  • Demonstrated experience as a security advisor or consultant
  • Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.

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Benefits of Working at CrowdStrike:

  • Remote-first culture
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • Comprehensive and inclusive health benefits
  • Physical and mental wellness programs
  • Paid parental leave, including adoption
  • A variety of professional development and mentorship opportunities
  • Offices with stocked kitchens when you need to fuel innovation and collaboration

CrowdStrike is the leader in cloud-delivered next-generation endpoint protection. CrowdStrike has revolutionized endpoint protection by being the first and only company to unify next-generation antivirus (AV), endpoint detection and response (EDR), and a 24/7 managed hunting service — all delivered via a single lightweight agent.
Many of the world’s largest organizations already put their trust in CrowdStrike, including three of…


CrowdStrike is the leader in cloud-delivered next-generation endpoint protection. CrowdStrike has revolutionized endpoint protection by being the first and only company to unify next-generation antivirus (AV), endpoint detection and response (EDR), and a 24/7 managed hunting service — all delivered via a single lightweight agent.

Many of the world’s largest organizations already put their trust in CrowdStrike, including three of the 10 largest global companies by revenue, five of the 10 largest financial institutions, three of the top 10 health care providers, and three of the top 10 energy companies.

IT
London
1,000 employees