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Customer Service and Operations Delivery Manager

Posted 22 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Day-to-day you’ll be:

  • Providing an analysis of performance against targets, identifying where improvements can be made
  • Facilitating the development of new ideas and supporting the project management of your initiatives and change projects
  • Understanding potential changes and translating these to business processes to establish the changes or improvements needed
  • Planning and producing relevant policy related reports and MI and gathering and maintaining business critical MI to meet assurance and compliance objectives

The skills you'll need

We’re looking for someone with relevant knowledge of regulatory frameworks and specialist systems. With strong communication skills, you’ll be able to build robust working relationships with internal and external stakeholders.

You’ll also have experience in using project management methodologies, such as Prince 2 and P3M.

In addition, you’ll need:

  • Excellent knowledge of process management and products relating to the business area
  • An understanding of the customer product and service proposition
  • Experience in dealing with and/or managing external suppliers and related governance
  • Experience in using business analysis tools and methodologies
  • Knowledge of developing business and technical architectures

At NatWest Markets we put our customers at the centre of the way we do business, so working with us is easy and rewarding.
We are organised around providing the right solution to meet our customers’ needs. We anticipate emerging issues and provide depth of insight and innovative ideas. Genuinely integrated, cross-product teams are enabled to provide holistic, customer-centric solutions while our automated execution provides a seamless customer experience. Our ability to access global markets benefits all of our customers.

Finance & Banking
Unknown
6,000 employees