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The smart network where hbo and wo students find their internship and first job.

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Complaints and Fraud Manager (12 months)

Posted 27 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Day to day, you’ll be:

  • Translating and implementing high level strategic plans into a series of achievable goals, objectives and priorities
  • Driving the delivery of an outstanding customer experience, proactively improving service and sales figures through effective performance management
  • Managing the relationship between your unit and other business areas, making sure that business impacting incidents are dealt with in a timely manner and cause minimal disruption
  • Driving and measuring function and colleague performance to recognise success and identify and address development areas

The skills you'll need

To join us in this role, you’ll need extensive leadership experience and a proven ability to deliver outstanding results through others.

We’ll also be looking for you to demonstrate:

  • Strong communication, interpersonal and people management skills
  • Experience of leading and implementing change and managing projects
  • A strong customer focus and experience in customer service delivery techniques
  • The ability to work in a fast-paced environment, managing multiple challenges simultaneously
  • The ability to identify operational inefficiencies and provide practical solutions

At NatWest Markets we put our customers at the centre of the way we do business, so working with us is easy and rewarding.
We are organised around providing the right solution to meet our customers’ needs. We anticipate emerging issues and provide depth of insight and innovative ideas. Genuinely integrated, cross-product teams are enabled to provide holistic, customer-centric solutions while our automated execution provides a seamless customer experience. Our ability to access global markets benefits all of our customers.

Finance & Banking
Unknown
6,000 employees