Magnet.me  -  The smart network where hbo and wo students find their internship and first job.

The smart network where hbo and wo students find their internship and first job.

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Customer Service - Senior Personal Banker

Posted 22 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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What you’ll do

Day to day, you’ll be:

  • Meeting and supporting customers via video banking from home or face to face in a branch
  • Conducting Financial Health Checks and reviewing customer accounts
  • Identifying products and services that are right for our customers, helping them to make the most of their money and savings
  • Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
  • Completing outbound care calls to customers to grow and maintain the relationship

The skills you'll need

We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We’ll also be looking for you to demonstrate:

  • Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
  • The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
  • The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
  • Excellent communication and interpersonal skills with a genuine interest building relationships
  • Excellent planning and organisational skills

At NatWest Markets we put our customers at the centre of the way we do business, so working with us is easy and rewarding.
We are organised around providing the right solution to meet our customers’ needs. We anticipate emerging issues and provide depth of insight and innovative ideas. Genuinely integrated, cross-product teams are enabled to provide holistic, customer-centric solutions while our automated execution provides a seamless customer experience. Our ability to access global markets benefits all of our customers.

Finance & Banking
Unknown
6,000 employees