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Duty Manager

Posted 25 Jan 2023
Work experience
0 to 7 years
Full-time / part-time
Job function
Degree level
Required language
Dutch (Fluent)

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Out of the box thinking, that is what it is all about during this internship. Impressing our guests, your colleagues, challenge yourself with breakthrough thinking, exploring non-logical and uncommon ways and solutions to a great variety of solutions. You are the heart of the operations where you support all departments in your shift wherever is necessary.

Main Tasks

A typical work day starts at the Front Office where you gather information to create a helicopter overview of the business that is going on in the hotel that day. Additionally, you will be everywhere in the hotel answering questions and helping out, especially during peek hours. The Duty Manager reports directly to the Front Office Manager and team, which can exists out of almost 15 team members.

Team Member is required to be flexible and must also be willing to do nightshifts if required.

Managerial Responsibilities

In the evening, when all managers have left the building, you and the supervisors are responsible for running a smooth operation. Completing full property checks to ensure safety comes with your job. You are also the one that welcomes our VIP's at arrival and who engages with our in-house guests. Needless to say is that you take care of any special needs that our guests might have. Your schedule will depend on the hotel occupancy and the events and meetings that take place in the hotel. This means you will work different shifts, including weekends. Since you like to take initiative, you will develop your operational knowledge tremendously. Outside of rush hours, there is a significant amount of time to spend getting to know the different departments and working on several projects. The topics of these projects depend on what you find interesting and what could be beneficial for the hotel.

What are we looking for?

You are responsible and a reliable person that can represent the hotel and company in absence of the Front Office Manager. You understand the importance of communication and you are good at it, in Dutch and English. You love a hectic work environment and can easily adapt to any situation.


Internship allowance €650.00 per month and also one warm meal per shift.

Learning and Development

We believe it’s critical that our leaders and team members have the knowledge and skills to do their jobs effectively. We have an interest and history of promoting from within the company, that’s why we provide you with the tools that allow you to grow – even after your development program has ended. We strongly feel that you can develop best by learning on-the-job (70%), by being supported by a mentor and during cross-exposure to other departments (20%), and by means of formal learning solutions (10%), such as our extensive Hilton Worldwide University.

Hilton University

Hilton University is a global virtual university that offers an extensive training curriculum. It provides direct access to the knowledge and learning experiences required to help everyone across our organization develop new skills. There are more than 2,500 different courses delivered online through classroom training, over 5,000 e-books and webinars, as well as live and taped programs. These aim to enhance all on-the-job development, along with our social learning programs and apps.

Rewards and Benefits

Being extraordinary at Hilton comes with impressive rewards and benefits. For instance, you’ll receive a trainee salary and a housing allowance. You also have instant access to our unique rewards such as the Team Member and Family Travel Program. This provides reduced hotel room rates at many of our hotels for you and your family, as well as discounts on products and services offered by Hilton and its partners.

This is just a taste of the benefits on offer when you join Hilton, and because we appreciate everyone has different priorities, you’ll be given a tailored benefits package if your application is successful.

Finance Team Supervisor, Deputy Manager, RN Manager & Restorative Director, Commercial Accounts Manager & Residential Accounts Manager, Manager & Engagement Manager, Regional Client Service Manager, Director of Sales & Client Advisor, Assistant Service Manager, Service Operations Manager, Client Service Manager

Our first class meeting facilities, state-of-the-art technology and dedicated Hilton Meetings Team ensure that every aspect of your meeting will be a true success.

10,000 employees