Internship Ancillary Products

Stage
City: Amstelveen
Hours per week: 40
Education: HBO Master/ WO-pre-master; HBO Master
Apply before: 09-02-2023

Introduction

Do you like to explore commercial opportunities, to work with people from different departments and are you passionate to get products to the next level? Then you might be interested in this internship within our Product & Partnerships Team within Offer Management & Ancillaries at AirFrance KLM.

What are you going to do?

In this role you support our Ancillary Product Team where you will have the opportunity to have you own responsibilities and projects. You will be in the heart of the commercial organization where we are continuously focused on investigating our customer needs and how to further optimize ancillary sales performance. Within our team we work on implementing new products and improvements on our current products. Air France and KLM have a wide range of customer facing touchpoints such as its website, app and lifecycle messaging where we make sure we offer the most attractive and relevant offers. Next to the digital touchpoints ancillary products are also available via indirect (e.g. travelagents) and direct channels like callcentres, airports and cabin crew.

Where do you land?

Offer Management & Ancillaries (OM&A) is a joint AFKL department within our commercial Organisation focused on optimizing our Ancillary Revenue. Ancillaries are our paid products we offer to our customers to enable them to personalize their trip, think about seats with extra legroom, upgrades to business class, WIFI, A la carte meals, Lounge Access or other travel related products like hotels, car rental, insurance.

Next to new product offers and improvements it focuses on creating innovative display, bundling, dynamic pricing and distribution strategies. You will work in a dynamic and agile environment with a young and driven team, which is divided over offices in Amstelveen and CDG. Outside OM&A you work closely with Pricing & Revenue Management, Digital, FlyingBlue Distribution and other commercial and operational entities.

Your profile

You are a proactive and enthusiastic HBO/Master student with:

• Affinity with travelling and the experience around it,
• Excellent communication and presentation skills and the ability to clarify complex issues
• A skillful analytical and conceptual thinker.
• An accurate and independent way of working
• A good set of social skills.
• Working proficiency in English.
• Event planner skills to arrange get together activities with our stakeholders.

We offer

KLM offers you a highly instructive experience in a dynamic organisation in which you will play an important role. You can develop yourself considerably during this internship, both personally and professionally. In addition, this internship offers you the opportunity to build up your network, as you will be working with many different KLM employees!

One of the advantages of an internship at KLM is the association by and for interns called “KLM Taxibaan”. This “student association” helps you to build your network and arranges various excursions within the KLM organization. You will also receive an internship allowance.

Ready for your next destination?

Then don't wait any longer, and send us your CV for the 'final boarding call' on 09-02-2023! You don't need to write a cover letter; during your application we will ask you some specific questions. You will be notified within two weeks of the closing date of the vacancy.

Questions?

If you would like to know more about the internship position, please contact the hiring manager, or e-mail the recruiter for questions about the application process. In both cases, don't forget to mention the vacancy number: #12867 .

Hiring manager

Caroline Spruijt: CAROLINE.SPRUIJT@KLM.COM

Recruiter

Oliva Booij: OLIVA.BOOIJ@KLM.COM

Details from this vacancy are not to b used for marketing purposes.