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Customer Engagement Lead

Posted 26 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
Dutch (Fluent)

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Job Description

Novartis works with the patient community around the world to discover new ways to improve and extend people’s lives. Our significant investment in research and development underpins our commitment to using science-based innovation to address some of society's most challenging healthcare issues. Only by working together can we improve outcomes for patients and change the practice of medicine.

As our new Customer Engagement Lead, you will be leading sales activity for a portfolio of products. You will be responsible for agreed sales targets for the portfolio and managing the sales team. You may be responsible for leading the sales function in a smaller country.

Major Responsibilities

  • Accountable for performance of the allocated team, striving to exceed agrees sales and market share targets. Accountable for budget and expenses for the team. Communicate the sales force strategy and objectives to field force team and translate it into regional implementation plans to achieve the desired targets.
  • Acts as the main interface between field sales and the management and company strategy.
  • Lead, motivate, direct, develop, train and coach the sales team in order to deliver performance targets. Accountable for continuous improvement of team selling skills and product knowledge. Implement incentive program to motivate and stimulate field force to achieve goals.
  • Accountable for collaboration with key accounts, marketing/ product managers and medical advisers; securing strategy implementation and operational plans for products
  • Accountable for initiatives that secure sales and promote products; through effective leadership of the sales team.
  • Accountable to maintain growth of market share in respective region for respective products.
  • Identify and implement business
  • Building opportunities in order to support volume and market share growth.
  • Keep abreast of the latest scientific developments in the assigned therapeutic area; stay updated on product knowledge, market pricing, competitor pricing etc. to recommend the Brand team, Market Access Team and other cross-functional teams.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

  • Experience in Strategic Account Management and Pre-launch activities
  • Able to understand changing dynamics of Pharmaceutical industry
  • Innovative mindset
  • Experience in People Management is a plus
  • Mandatory: Dutch + English

Our purpose is to reimagine medicine to improve and extend people's lives. We use innovative science and technology to address some of society's most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways to deliver them to as many people as possible. We also aim to reward those who invest their money, time and ideas in our company.

Other
Amsterdam
Active in 80 countries
300 employees
40% men - 60% women
Average age is 40 years