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Data Engineer - Customer Service - Accommodations

Posted 23 Mar 2024
Work experience
3 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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About Booking.com

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we make it easier for everyone to experience the world.

With over 1.6 million room nights booked every day, Accommodation represents the largest share of our business to date. We are responsible for accommodation growth, with clear ownership of all marketing, product, and supply related to accommodations. Our mission is to deliver the best customer experience and the most varied selection of properties.

About the Team

Data Engineers are responsible for the development, performance, quality, and scaling of Booking’s data pipelines, with a special focus on data quality. The incumbent will take part in the execution of technical tasks within the scope of data management. As part of a team, the data engineer builds internal tools/infrastructure for other teams, or directly contributes to building user facing products.

Working at the Customer Data Engineering team at Booking.com means working within a DataOps structure, resulting in personal development and room for creativity and great fun! Our cloud based systems are state of the art and we process a massive amount of data at a daily basis. In short: a candy store for every Data Specialist!

B.Responsible

  • Rapidly developing next-generation scalable, flexible, and high-performance data pipelines;
  • Solving issues with data and data pipelines, prioritizing based on customer impact, and building solutions that prevent them from happening again (root cause);
  • End-to-end ownership of data quality in our core datasets and data pipelines;
  • Experimenting with new tools and technologies to meet business requirements regarding performance, scaling, and data quality;
  • Providing tools that enhance Data Quality company wide;
  • Developing integrations between multiple applications and services, both on premise and in the cloud;

B.Skilled

  • Experience in the same/ Similar position (3 - 5 years)
  • Software Systems Design
  • Evaluate possible architecture solutions by taking into account cost, business requirements, technology requirements and emerging technologies
  • Describe the implications of changing an existing system or adding a new system to a specific area, by having a broad, high-level understanding of the infrastructure and architecture of our systems
  • Help grow the business and/or accelerate software development by applying engineering techniques (e.g. prototyping, spiking and vendor evaluation) and standards
  • Meet business needs by designing solutions that meet current requirements and are adaptable for future enhancements
  • Critical Thinking
  • Find solutions to difficult or complex issues by applying different skills and techniques like analytical thinking, lateral thinking, and logical reasoning
  • Constructively improve existing ideas, plans and solutions by reviewing them in a critical yet constructive manner, initiating concrete improvements and articulating their rationale
  • Continuous Quality and Process Improvement
  • Identify opportunities for process, system and/or structural improvements, by applying an understanding of process flows and the methods that can be used to boost effectiveness and efficiency
  • End to End System Ownership
  • Own a service end to end by actively monitoring application health and performance, setting and monitoring relevant metrics and act accordingly when violated
  • Reduce business continuity risks and bus factor by applying state-of-the-art practices and tools, and writing the appropriate documentation such as runbooks and OpDocs
  • Reduce risk and obtain customer feedback by using continuous delivery and experimentation frameworks
  • Independently manage an application or service by working through deployment and operations in production
  • Effective Communication
  • Deliver clear, well-structured, and meaningful information to a target audience by using suitable communication mediums and language tailored to the audience
  • Achieve mutually agreeable solutions by staying adaptable, communicating ideas in clear coherent language and practicing active listening
  • Ask relevant (follow-up) questions to properly engage with the speaker and really understand what they are saying, by applying listening and reflection techniques

B.Offered

  • Living and working in Amsterdam, one of the most cosmopolitan cities in Europe
  • Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travellers worldwide
  • Working in a fast-paced and performance driven culture
  • Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit
  • Promote and drive impactful and innovative engineering solutions
  • Technical, behavioural and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
  • Competitive compensation and benefits package and some great added perks of working in the home city of Booking.com

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Welcome to the world of Booking.com Compass. This is the space and community we have created at Booking.com for all of you who have just started navigating your first career journey.
If you join our unique 15-month Graduate Software Engineering Program or Data Science & Analytics Graduate Program in our Amsterdam office, you’ll be offered a permanent role with a clear pathway to step into the next career level.

IT
Amsterdam
Active in 70 countries
12,000 employees
60% men - 40% women
Average age is 32 years

What employees are saying

Canran Gou

Senior Software Engineer

Canran Gou

"One best thing I love about the graduate program is that it created a community from my day 1 in the company: a group of young professionals joining on the same day, learning and growing together in the company."

Zulal

IT Risk & Control Officer

Zulal

Amsterdam is the perfect city for me. A lot going on and very diverse, yet small enough to feel relaxed and at home in. And there’s a great mix of people at Booking.com too…the whole world is here.