Branch IT Support Specialist

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Scope of position:

As a branch IT support specialist, you are responsible for supporting the employees in the branch, as well as performing maintenance on systems and applications and wherever possible automate processes.

Major duties and responsibilities:

• Support the end users on incidents logged in our online ticket system, help requests by phone or people walking in;
• Basic level Windows server and Unix support;
• Taking care of hardware installation (PC, Server, Laptop);
• Support on network issues (LAN, WAN, WiFi);
• Support the employees in the warehouse (scanners, tablets, automation);
• Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service);
• Performing daily checks of backups/systems as well as making sure that these checks are administered in a portal;
• Knowing and understanding the network policy, topology, LAN, IP Standards;
• Knowing and understanding the IT processes and proactive seek for improvements in these processes by automation of tasks, to ensure a more efficient and productive way of working;
• Support on EDI issues, Identify EDI issues and escalate to the EDI Support team in our Corporate Headquarters;
• Support on solving issues with PCs, Printers, Laptops and Servers (Windows/Unix);
• Safeguarding and improving (cyber) security where possible;
• Contribute in a good and strong relationship with our local service providers and suppliers;

Qualifications

What is required from you?

• Minimum education of MBO-level 4;
• Be able to write and speak in English and Dutch.
• You have working experience in a similar IT support function.
• You do not have a 9-to-5 mentality, as we also need to be able to support after regular hours.
• Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results;
• You have experience in working with servers, network, PC’s, Mobile phones and more IT equipment.
• You have experience and good knowledge of: MS Office. Windows Server, Windows 10, Active Directory, etc..
• You preferably have experience with programming languages like VBA, Python, Pascal, Powershell
• You are able to multitask and carry out and complete projects on time
• You have good communication skills
• You are customer service oriented.

Additional Information

What do we offer?

• We offer a position for 38,75 hours a week (full time);
• You will be part of a professional/international, open, enthusiastic team and environment;
• You will receive a personalized development plan with a diversity of training methods;
• There will be career opportunities within the company (local, regional and globally);
• You will receive 25 days of annual leave on full time base;
• There is an option to take part of our Employee Stock Purchase Plan;
• We offer a divers benefit package.