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We strongly believe in the power of new technologies. Our headquarter is in Hilversum, and we also have offices in Mechelen (Belgium), Amsterdam and Kuala Lumpur. With Freshworks, Google, Monday and Salesforce, we offer our clients reliable solutions and ongoing innovation.
Freshworks provides cloud solutions to businesses to interact with customers at every step of the customer life cycle. Whether it's the assistance of a sales team with Freshsales or the customer service department with Freshdesk and a chatbot. Freshworks wants to make it as easy as possible to provide customers and employees with a fantastic experience. In fact, g-company intends to become the Freshworks specialist in Europe!
As part of the g-company Freshworks unit, you will be supporting new and existing clients to implement Freshworks products. You will work in a goal-oriented and structured way towards the go-live so that the client and users are excited about the implemented solution.
After you have played a supporting, content-driven role in the final phase of the sales process, your real part begins. You take care of the kick-off of the deployment, lead the meetings where you discuss the progress with the project team, and take care of the configuration of the Freshworks products.
You will guide the integration with the customer's back-end systems if necessary. In addition, you constantly share knowledge about Freshworks with the customer, not only during training for Admins and users. And you will supervise the go-live so that the customer can start to use their system. You will work independently but can always lean on an experienced team to assist you.
Also after the deployment, we remain committed to help our clients. We support them, ad hoc and in projects, with advice, data analysis and quick scans to continually increase the added value of the Freshworks solutions. And if customers need support, you provide (second-line) aid.
Finally, you will contribute internally to the growth of the Freshworks squad to become the Freshworks specialist in Europe!
Xebia is an innovative IT Services and Products organization.
Our team of over 265 consultants has one mission: strive for the position of authority in each of our markets. Realizing this is solely possible with curious people, who are driven by making businesses work better, smarter, and faster. When you team up with Xebia, expect in-depth expertise underlined by an authentic, values-led way of working that infuses all that we do.
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