IT Service Desk Intern

About the Role:

The CrowdStrike Information Technology Service Desk Team is looking for an IT Service Desk Intern to join our team. The ITSD Team is a key component of the CrowdStrike family and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team’s support, systems and operational responsibilities.

This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.

The IT Service Desk Intern is responsible for assisting the IT Service Desk team in providing support to CrowdStrike employees with computer hardware and software issues, and will work with end users directly.

This position will be focused on providing support for employees across various departments and locations.

The IT Service Desk Intern will be responsible for proper prioritization and initial troubleshooting of all incoming requests for support from CrowdStrike employees across the globe.

The IT Service Desk Intern will adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes.

This internship will be based out of our Austin, TX office

About the Role:

• Provide Service Desk coverage for end user support via remote access
• Serve as a front-line Service Desk support technician and assist with inbound support requests to receive, triage and facilitate a resolution for internal customers
• Create and disable system accounts as part of user on-boarding/off-boarding process in compliance with SOX regulations
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Provide exceptional customer service, efficient analysis, and resolution of incidents and problems
• Implement, improve and document new and existing policies, procedures and processes for various IT systems
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Work closely with the IT team on special projects while learning fundamental IT skills
• Escalate problems to IT management as needed

What You'll Need:

• Pursuing a Bachelor’s or advanced degree in computer science, information systems or related field not graduating prior to end of internship
• Desire to solve technical problems

Bonus Points:

• Excellent team and interpersonal skills
• Clear, analytical thinking
• Technology aware and proficient
• Customer service mindset with Problem-solving skills
• Experience with macOS and Windows Operating Systems
• Good understanding of computer systems, mobile devices and other tech products
• Strong problem solving skills and methodical troubleshooting are required
• Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution
• Familiarity with remote desktop applications

Internship Program Experience:

• Access to Intern Executive Speaker Series
• Development Workshops
• Fun social mixers
• Tech Talks
• Volunteer events
• Access to company events
• Assigned Mentor
• Continuous feedback
• Paid Holidays and 401k
• Swag and more!