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Night Receptionist/Auditor

Posted 26 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Swissôtel Amsterdam is looking for a motivated, experienced colleague for the position Night Receptionist within the Front Office department! The Front Office Employees are the first point of contact with the guest and play an important role in the results of the hotel and the correct handling of the administration.

Swissôtel Amsterdam has been part of the Premium segment of the international hotel chain Accor Hotels for a few years now. The four star boutique hotel is located in the vibrant heart of Amsterdam, which ensures that both business and leisure guests use our hotel as the perfect base for their stay in Amsterdam. Thanks to our 114 luxurious rooms & suites, authentic service and the location, we can call ourselves one of the best operating hotels in Amsterdam.

When you work at Swissôtel Amsterdam, you will notice that our team consists of motivated and dedicated colleagues. Everyone makes sure every day that our guests experience top quality service and that they feel welcome in our hotel.

As a Front Office Night Receptionist you are an important link between our guests and our colleagues and you contribute to an unforgettable stay for the guest.

In addition, you contribute to the results of the hotel and you are responsible for the correct handling of the administration. The open and positive working atmosphere provides a pleasant environment in which you can develop yourself and make a difference for guests and colleagues on a daily basis.

As a Front Office Night receptionist, you bear an enormous responsibility, as you sometimes have to dare to make decisions during the night shift regarding the safety of the guests and the building.

Your activities include:

Welcoming and checking in and out of guests;

taking and processing walk-in reservations and taking and processing reservations via telephone and e-mail;

Solving problems and complaints;

Answering the phone;

Closing the day in the system and the associated administration;

Ensure the safety of all guests and colleagues;

Doing duty rounds

Supporting and conducting the night audit in Opera yourself.

Generating the night reports.


Work Experience

We are looking for someone with the following profile:

HBO or MBO work and thinking level;

The motivation to work hard and the right mentality to do it with a smile;

Clear and effective in speech and writing;

Good knowledge of the English language;

Is oriented towards guests and colleagues;

Takes responsibility and is not afraid to make decisions;

A minimum of 1 year of affinity with the night shift in the hotel industry is required.


Benefits

Accor Staff Rates

25 Holiday Days

Pension

8%Holiday Pay

Travel Allowance


As a Front Office Night Receptionist you are an important link between our guests and our colleagues and you contribute to an unforgettable stay for the guest. In addition, you contribute to the results of the hotel and you are responsible for the correct handling of the administration. Welcoming and checking in and out of guests. taking and processing walk-in reservations and taking and processing reservations via telephone and e-mail. Solving problems and complaints. Answering the phone. Ensure the safety of all guests and colleagues. Doing duty rounds. Supporting and conducting the night audit in Opera yourself. Generating the night reports. Is oriented towards guests and colleagues. affinity, welcoming, english, administration, safety, writing, work hard, reservations, motivation, opera, night audit, reports, english language, front office, Volunteer & Front Desk Coordinator, Front Office & Receptionist, Seasonal General Office Assistant, Caretaker & Office Assistant, Front Desk Coordinator, Receptionist & Hair Washer, Front Office & Administrator Executive, Office Coordinator, Front Desk Administrator, Receptionist & Telecaller

Accor Hotels is toonaangevend in de wereld: we zijn marktleider in Europa en met tienduizenden medewerkers en duizenden hotels aanwezig over de hele wereld. Ook in Nederland kunnen onze gasten overnachten in een trendy ibis Budget-hotel of baden in de luxe van Sofitel. Alle merken hebben een eigen prijsbeleid, productlijn, serviceniveau en een eigen identiteit. En ondanks dat we dus een van de grootste hotelketens ter wereld zijn, zorgen onze mensen ervoor dat elk Accor Hotel uniek is.

Leisure, Travel & Tourism
Schiphol
160,000 employees

What employees are saying

Joachim de Looij

Interim General Manager at MGallery Hotel Amsterdam

_"The best thing about working for Accor is the diversity; every day is different. In addition, Accor gives you a lot of freedom in combination with responsibility. If you show ambition, you can go really far”._

Poleanne Vluggen

HR Manager at Accor

"We are looking for people with a strong personality who are not afraid to be themselves. We encourage talent by focusing on the things you are already good at and trying to improve them even more. At Accor it is all about who you are and what you can bring to the table".