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Customer Onboarding Specialist

Posted 29 Nov 2022
Work experience
0 to 2 years
Full-time / part-time
Job function
€2,400 - €3,000 per month
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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Typical you.

  • You’re passionate, motivated and always have the aim to win. That is why you cannot lack a winning mentality
  • A bachelor's degree in any field, affinity with data & tech is a plus!
  • 0-2 years of fulltime working experience
  • Great communication skills, in particular the skill to sell your story and teaching people new stuff in a fun, enthousiastic but representative way
  • A teamplayer. Able to work with people from different countries all over the world
  • Absorbent type of person if we talk about gaining knowledge and learning about our product on a deep level.
  • Great listening skills, able to collect the experiences of our clients with our product on a constructive way. Able to prioritize the needs and/or other feedback you get from clients to report this towards our developers.
  • Because you work closely with our clients, you have the ability to seek trends and needs in the market. It's in your nature to do so, all for the aim to make our product better every day.
  • We are looking for a dutch speaking (native speaker) person

Typical Roadsafetylab.

  • We are a Scale up, so accelerating and changing is in our blood
  • A lovely green office in Baarn, the Netherlands, with fresh lunches every day and productive meetings
  • A start contract of 7 months
  • A starting salary between €2400 and €3000, this depends on your level of experience
  • 28 vacation days
  • A broad training budget
  • A pension arrangement (50/50)
  • 19 cents per kilometer, with a maximum of 100 km per day

Role Mission.

As an Onboarding Specialist at you are responsible for an optimal onboarding of our new customers. Our customers use a dashboard with data that tells them all about the performance of their fleet. Our goal is that our customers get the most out of this dashboard and this data, with the goal to decrease costs and increase roadsafety. Our cooperation stands or falls with a good explanation of our services to the customer. A good onboarding of our systems is essential in this. You are step 2 in the customer funnel: after the business consultant has made the collaboration definitive, the customer is transferred to you. You ensure that the customer completes the onboarding phase perfectly. Your days are filled with organizing online meetings to give customers a digital tour plenary or individually, but can also consist of promoting and presenting the latest upgrades in the app or the dashboard. In addition, you ensure that the customer has all tools such as login details and the correct authorizations and other matters that ensure the entire operation is well coördinated in the background.

Wist je dat een verkeersongeval doodsoorzaak nummer één is op de werkvloer? Wij maken daar een eind aan. Klinkt ambitieus, maar als we kijken naar het aantal acceptabele verkeersongevallen binnen jouw bedrijf? Jouw gezin? Exact. Wij streven naar 0 verkeersongevallen en we gaan door tot dit bereikt is.
Wij zetten technologie, data én marketing in om verkeersgedrag te beïnvloeden. Hiermee voorkomen we verkeersongevallen in het werkverkeer en komen we elke dag dichter bij onze ultieme droom.

Active in 4 countries
35 employees
50% men - 50% women
Average age is 30 years

What employees are saying

Iris Dormans

People & Culture

Iris Dormans

Misschien ben ik wel het meest trots op de eigenheid, unieke karakters en ruimte om jezelf te zijn binnen deze organisatie. Dat verbindt, maakt iedereen autonoom en stimuleert ieders groei in competentie. We werken ons soms helemaal over de kop, maar áltijd samen en altijd met resultaat.

Anne Kwak

Business Process Owner

Anne Kwak

Drie dingen zijn voor mij belangrijk in een baan: duurzaamheid, inspirerende mensen en structuur. Bij the Roadsafetylab vond ik nóg meer dan dat.
We werken vanuit drie kernwaarden; verbinden, versterken en inspireren. Het is bijzonder om te merken dat je dit echt elke dag weer in alles terugziet.