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Customer Service Supervisor

Posted 28 Nov 2022
Work experience
3 to 7 years
Full-time / part-time
Job function
Degree level
Required languages
English (Fluent)
Italian (Fluent)

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Customer Service Supervisor - Italian/English

Careers that Change Lives

Change your career to exploration, innovation, and championing healthcare access and equity for all. Join a healthcare technology company that alleviates pain, restores health, and extends life for more than two people every second.

To support our Customer Care Specialized Services department in Heerlen, we are currently looking for a full-time Customer Service Supervisor to support our businesses with strong focus on development, coaching, relationships, process improvement and performance management.

A Day in the Life

  • We offer you a position in which you ensure day-to-day performance through excellent supervision of the Customer Service Representatives.
  • You make sure the team is at the highest performing standards by taking the responsibility and leading them by training, communication, objective setting, and performance management.
  • You monitor daily reports and KPI’s, analyse trends, identify root causes, and deploy corrective actions if needed. You actively contribute to the development of the team.
  • Furthermore, you identify process improvement opportunities to implement improvements together with other Customer Service team, our warehouses, transport, and other key stakeholders.
  • You design and implement processes to improve the customer experience and efficiency.
  • Another key responsibility is to build effective the relationships with our local, in country stakeholders both external customers and our internal sales colleagues.
  • You are preferred point of contact and first line of escalation for our customers.

Must Haves

  • Bachelor’s degree
  • Fluent in English and Italian
  • Minimum of 3 years management role or project management work experience
  • Coaching skills
  • Excellent communication skills (verbal and written)
  • Computer literacy (MS-Office)
  • Strong sense of responsibility and logical reasoning

Nice to Haves

  • Preferably SAP/ ERP experience

Please note that for this position, relocation support is not provided. Preferably, we are looking for candidates that live within a max 80km radius of our Medtronic office in Heerlen (Netherlands).

We Offer

We offer a competitive salary and benefits package to all our employees:

  • Flexible working environment
  • Annual Incentive Plan % depending on company results
  • Pension scheme and group discount on healthcare insurances
  • Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
  • Employee Assistance Program and Recognize! (our global recognition program)

About Medtronic

Bold thinking. Bolder actions. We are Medtronic. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world. In everything we do, we are engineering the extraordinary.

Medtronic is a global healthcare solutions company operating in approximately 160 countries. We are committed to improving lives through our medical technologies, services, and solutions.

100,000 employees