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Partner Success Manager

Posted 22 Mar 2024
Work experience
2 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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ABOUT TRANSFERZ

transferz operates a global B2B marketplace for ground transportation, dedicated to travellers, travel brands, and transfer companies. Travellers can complete their travel plans with door-to-door transfers by selecting the transfer they want, based on vehicle type and price, and enjoy peace of mind on the first and last mile of their journeys.

transferz has its roots in Taxi2Airport, a well-established marketplace specialized in ground transportation around airports all over the world. Taxis, private cars, and small vans are among the standard modes of transport, but also limousines, helicopters, dedicated trains or even tuk-tuks are part of the possibilities.

With coverage in 150+ countries and 1.500+ airports and more than 5.000 transfer companies in the network transferz is truly global. We already gained the trust of leading international travel brands like Expedia, MakeMyTrip, Amadeus, Traveloka and KLM. For these travel brands Transferz is a one-stop-shop, providing global ground transportation solutions to their customers, whilst capturing interesting ancillary revenues. Transferz is growing fast, and we have the ambition to become the market leader in ground transportation worldwide. Therefore, we are looking for passionate, creative, and open-minded Partner Success Managers to join our Partner Success team!

YOUR MISSION AND RESPONSIBILITIES

As a Partner Success Manager you’ll be part of the Partner Success team within the Commercial department. This department is responsible for the acquisition (Sales team), the onboarding, the performance, and the growth (Partner Success team) of our global partnerships with airlines, online travel agencies, hotel brands, and airports.

A Partner Success Manager takes care of a dedicated portfolio (by size or industry vertical) of strategically important partners in the travel space. You will be responsible for the entire account lifetime cycle from onboarding to growth. Key to this role is the ability to articulate value, encourage adoption and expansion, and building long-term partnerships with all your accounts.

After the deal is closed by the Sales team you get involved! After the handover by Sales you manage the onboarding phase, which will be supported by the Project team, to implement the new account. Once live, you monitor and manage the performance of your account and you ensure delivery against key metrics with reference to the partner's strategic account plan. This plan includes targets on revenue, margin, coverage, and NPS. You will work closely with other departments to ensure the quality and growth of your portfolio. The Account Manager will also serve as the first point of contact for any partner queries that impact the partner’s success.

Travelling is part of your role as you will be visiting your key accounts and the most important travel trade shows around the world. You will report directly to the Director of Global Partnerships.

YOUR PROFILE AND QUALIFICATIONS

We’re a match if you possess:

  • a proven track record of success in managing and growing global accounts in B2B sales
  • credibility and evidence of building strong relationships internally and externally
  • effective communication skills with the ability to build influential relationships and deliver results in a cross-functional environment
  • a result-driven attitude, without losing your interpersonal skills
  • an independent way of working and a great sense of responsibility
  • an entrepreneurial spirit with a good sense of humor
  • fluency in English, both written and verbal
  • a Bachelor's or Master’s degree

It helps if you:

  • have prior experience in the travel industry
  • are tech-savvy
  • are living in the Netherlands
  • also speak Dutch or another language fluently

WHY WOULD YOU JOIN OUR RIDE?

We can offer you:

  • a place where you can be yourself and grow your skills through feedback;
  • a great working atmosphere with driven and ambitious peers;
  • a market-competitive salary and incentive scheme;
  • all the tools you’ll need to excel, including a state-of-the-art Windows or Apple laptop;
  • a full-time position with flexible working hours;
  • a nice office in Amsterdam with a global impact on ground transportation;
  • an entrepreneurial environment.

We believe it’s the people that make the business and we are looking for like-minded individuals to join us in creating an open, transparent, motivating, inspiring, and fun working environment. We have a typical scale-up culture, growing fast, hard-working, and have huge ambitions. But no worries, work hard = play hard!

You’ll work at a tech company in heart and mind but understand that technology is just a means to serve our partners and travellers. Passion, teamwork, and informal communication are the basis to create a successful experience that allows every traveller to enjoy peace of mind.

With truly global coverage, transferz is a multilingual and multinational company and believes in fostering diversity. We are headquartered in Amsterdam with satellite offices in Dubai, Buenos Aires, Faro, Mumbai, and Andorra.

With extensive experience in the transportation industry, we understand it is not only about moving from A to B. Every trip has its own story in which reliable transfers play an important role. We are proud to be a part of your journey and committed​ to providing the best experience possible.
Since 2003, we've been offering thousands of pleasant rides every…


With extensive experience in the transportation industry, we understand it is not only about moving from A to B. Every trip has its own story in which reliable transfers play an important role. We are proud to be a part of your journey and committed​ to providing the best experience possible.

Since 2003, we've been offering thousands of pleasant rides every month thanks to our global partner network at over 130 countries. Together with professional drivers, our multilingual customer service team is available to you before and after your trip. We can help you find a suitable vehicle from a variety of available cars. We also facilitate any special needs and exclusive services.

Leisure, Travel & Tourism
Amsterdam
125 employees