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Customer Success Specialist

Posted 25 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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We are shaping the world of unbiased hiring. Ready to shake things up with us? šŸš€

We need you on our mission to change the traditional recruitment process and make a lasting impact on the way we hire! We are Equalture, a Rotterdam-based scaleup, building a hiring technology that helps companies hire the best-fit people unbiasedly. At Equalture thereā€™s never a dull moment - whether weā€™re working or playing! Do you want to work with clients like Flink, Pon, Pepsico and SuperSide, founders with a mission (who actually got a pat on the back by Forbes) and most of all a team with people who want to make the world a better place?! Donā€™t hesitate to reach out!

Help us spread our mission globally šŸŒŽ

We want to take over the world. Thatā€™s why weā€™re looking for people to help us grow and want to grow with us. No growth without a happy customer-base - weā€™re looking for a Customer Succes Specialist who helps our customers with removing bias in their recruitment process. After all, we are not just aiming for growth - we are aiming for a lasting change in the way we hire people. We would have been happy to have you on board yesterday, but tomorrow is also fine!

About the job

Do you want to help companies change the way they hire people? Look no further, weā€™ve got just the job for you! As a Customer Success Specialist, itā€™s your job to onboard, support and build a relationship with our fast growing customer base. Youā€™re not just helping companies to get the most out of Equalture; youā€™re guaranteeing them to never make a bad hire again. Therefore itā€™s equally important to really understand what companies fit our vision and aim to turn the recruitment market upside down. You'll be working closely with Head of Customer Success, Jesper, our other Customer Success Specialist, Elise, and be reporting to the Customer Success Lead?, Masha.

These are things you will be doing on a regular day:

  • Onboarding customers;
  • Building a relationship with our customers so they fall in love with us;
  • Being responsible for our live-chat and customer communication;
  • Carrying out the Customer Success strategy;
  • Taking care of kick-offs with new customers;
  • Working closely together with our Sales Team to ensure that new clients will turn into happy clients with the right support that fits their needs;
  • Working closely with our Product/Development Team to ensure that all useful customer feedback will end on our roadmap.

About you

You are looking for your first or second job and are willing to work in a fast-growing tech Startup in Rotterdam. You love SaaS and our philosophy so you will manage to make people fall in love with our product and show them how Equalture makes their life easier and more enjoyable. Youā€™re empathic and constantly seeking ways to make sure people understand both the ā€˜whyā€™ and ā€˜howā€™. And the most important thing: Both clients and colleagues love working with you.

Some things on our wishlist

  • You have an affinity/some experience with SaaS and Customer Success;
  • You truly are excited to make the world a better place on a daily basis by reducing bias and discrimination in the hiring process, and by making sure that everyone gets a fair chance;
  • You love communicating and helping people/companies to be successful - because thatā€™s what Customer Success is all about;
  • You speak Dutch and English fluently.

Feel like you donā€™t meet all of the requirements? Donā€™t worry - you don't need to! If you feel the calling and only meet a few, we are still more than interested in having a chat with you! We donā€™t expect you to stay with us forever. We just want to kick-start your career. Together with us. Ready for take off?šŸš€

What we offer:

  • The startup experience - responsibility, freedom/flexibility, and enormously fast developments;
  • Unlimited paid holidays;
  • The possibility to work on your mental and physical health with OpenUp and OneFit or ClassPass;
  • A competitive compensation;
  • Remote, hybrid - you choose;
  • A tight-knit bunch of colleagues;
  • Drinks every Friday and a proper beer pong competition every now and then;
  • Occasional cuddle sessions with our Cuddle Officers šŸ¶;
  • A culture where every win will be celebrated together!

Working at Equalture is exciting. Itā€™s challenging. Things move fast.
It takes a team of dedicated people to help us scale globally.
Bright minds who arenā€™t afraid to challenge the status quo.
And last but not least: We all believe that a world in which everyone gets an equal opportunity to get hired should have been realised a long time ago.
Sound like you? Check out the roles weā€™re hiring šŸ‘‡

IT
Rotterdam
Active in 34 countries
35 employees
50% men - 50% women
Average age is 28 years