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Service Product Specialist

Posted 24 Mar 2024
Work experience
0 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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What You’ll Do

As a Service Product Specialist within Canon Production Printing you have a crucial role in the development and delivery of high quality, high-end products.

For this vacancy we are looking for a new colleague to become part of the service product team for products like the varioPRINT iX-series.

Within this team you deliver “best in class” service to our customers. You resolve issues and coordinate problem solving with all parties involved and you actively pursue field feedback in order to prevent and solve (quality) issues when they arise.

You drive service concepts and quality processes during product development. This comprises translating service objectives in technical specifications in close collaboration with product development (R&D) and Manufacturing. For realization of service performance targets you define and validate design requirements with respect to serviceability.

Next to your key stakeholders at R&D and Manufacturing you also contribute in development and availability of service training, documentation, parts and tools required to service the product and system. You make risks apparent on content and process level to safeguard product quality and to co-create successful, value adding products for our customers.

In addition to that you support the Canon Regional Sales organizations (RSHQs) during and after the introductory phase by providing technical advice during escalations safeguarding (product) quality standards.

This position reports into the Service Product Manager and is based in Venlo, the Netherlands.

Who you’ll work with

You’ll be working closely together with the other Service Product Specialists for the varioPRINT iX-series. Key internal stakeholders are R&D, Manufacturing and the Canon Regional Sales organizations.

Net to your internal network, you’ll be in close contact with clients, providing service from distance as well as by visiting them all over the world. This means you’ll be travelling every once in a while.

What You Bring

We are looking for a team player who:

  • has completed a technical education, preferably Bachelor of Engineering or Bachelor of Information and Communication Technology or equivalent
  • is an (Technical) Expert with strong planning/project management skills, decisive and a pro-active attitude
  • is Customer Service minded with the ability to understand customer and operational needs and tenacity to focus on quality and improvements
  • has excellent analytical and organizational skills; self-starter and strong results driven mind set in a challenging international environment with multiple stakeholders
  • has excellent communication skills, fluent in English – verbal and written

What You’ll Get From Us

This is a great next career step combining your passion for technology with business sense and work in a growing professional market (B2B) with a bright future in prospect. You will have the independence to work on exiting projects, entail ever-changing customer questions and requirements, and work with new products that come on the market.

So besides a challenging working environment, scope for personal and professional development you will receive an interesting package of employment conditions.

  • a competitive salary
  • 38 vacation days
  • extra 13th Month pay (8,6%), Holiday Allowance (8%) and commuting allowance
  • a huge range of training and professional development opportunities
  • a laptop and mobile phone

Al ruim 70 jaar bieden wij onze klanten de meest geavanceerde technologieën op het gebied van beeldverwerking.
Canon werd opgericht in 1937 en is uitgegroeid tot een bedrijf dat wereldwijd actief is in zeer uiteenlopende markten waaronder Business Solutions, Consumer Imaging, Broadcast & Communications, Medical Systems en Industrial Products.
Een onaflatende stroom ideeën en vernieuwingen houdt Canon op een toppositie binnen…


Al ruim 70 jaar bieden wij onze klanten de meest geavanceerde technologieën op het gebied van beeldverwerking.

Canon werd opgericht in 1937 en is uitgegroeid tot een bedrijf dat wereldwijd actief is in zeer uiteenlopende markten waaronder Business Solutions, Consumer Imaging, Broadcast & Communications, Medical Systems en Industrial Products.

Een onaflatende stroom ideeën en vernieuwingen houdt Canon op een toppositie binnen de industrie. Met onze producten kiezen bedrijven en consumenten voor betrouwbare, stijlvolle en geavanceerde technologieën.

Onze filosofie

Kyosei, Canon's bedrijfsfilosofie, vormt de kern van ons merk, onze activiteiten en onze sponsoring. Kyosei is een Japans woord en betekent "samen leven en werken aan een gemeenschappelijk doel", een principe dat onze waarden vormgeeft en onze morele verantwoordelijkheid weerspiegelt als goed bedrijf. Meer informatie over Kyosei.

Financiële kracht

De resultaten van Canon Inc. laten een voortdurende groei van de verkoop zien met een netto jaaromzet van ¥3.707 miljard in 2010.

Canon staat genoteerd op de beurzen van Tokyo, Osaka, Nagoya, Fukuoka, Sapporo en New York.

IT
's-Hertogenbosch
17,000 employees

What employees are saying

Stefanie van Dieperbeek

Corporate Recruiter

Stefanie van Dieperbeek

Een carrière bij Canon draait om passie. Deze passie en een gevoel van trots vormen de basis voor alles wat onze mensen doen. Dit is een van de redenen waarom wij toonaangevend zijn in innovatie op het gebied van imaging, of het nu om consumenten-, zakelijke, studio-…