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Customer Experience Copywriter

Posted 21 Nov 2022
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Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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What will you do?

  • Write, improve and manage our FAQ’s in Intercom, led by key metrics;
  • By providing tailor made templates, you make the lives of our Support team easier;
  • Manage our Intercom and Chatlayer Bot and ensure that it deflects as much contact as possible based on data;
  • Compose mass emails that we send out to buyers and sellers;
  • Present the developments and analytics to the Head of Customer Experience and Live Support Manager on a monthly basis;
  • In order to stay in touch with the needs of our customers, you work at least 1 shift at Live Support every other week;
  • You work closely together with other Team Leads to decide when and how to inform our fans correctly.

About you

  • You are available for 40 hours per week;
  • You speak native Dutch and are fluent in English, any additional languages are a plus;
  • You have hands-on experience in copywriting, blogging and/or writing FAQ’s;
  • You are analytical and use data to back your decisions;
  • You are result-oriented and always looking to make improvements;
  • You have experience in Customer Support and know how to help our fans through written word;
  • You possess the ability to communicate complexity in simple terms;
  • You bring strong project management skills, and can juggle your work in Support with your copywriting workload.

TicketSwap Perks & Benefits

At TicketSwap we don't only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day! That's why we're offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.

Join the TicketSwap team!
Diversity and inclusion of all types of people is what makes a company super-productive and amazing. At TicketSwap we really value individuality and authenticity. Always be yourself!
We are committed to creating and sustaining and open and supportive work environment. This includes equal opportunity in hiring, promotions and personal development within the company, regardless of one’s sexual orientation, gender identity or expression.

Entertainment
Amsterdam
Active in 6 countries
220 employees
50% men - 50% women
Average age is 28 years